topic Amex Plum - Call Now For Decision in Business Credit

Amex Plum - Call Now For Decision

n777ua — Tue, 14 Aug 2012 21:55:51 GMT

Mods - I posted this originally in business credit but think it is better suited here.

My wife and I started a photography business as a side job to make some extra cash and our LLC ppwk just came through this week. We decided to apply for a Plum card, which I just did and got a message to call Amex right away for an instant decision. I'm at work now and wouldn't have time for a long phone call so I'll have to call when I get home tonight, but I'm just wondernig if anyone else has ever received this message. What kind of add'l information would they be looking for ? Is this generally good or bad towards an ultimate approval ?

Re: Amex Plum - Call Now For Decision

Ron1 — Tue, 14 Aug 2012 21:59:52 GMT

Did you check the status of the application? It should give the status of the application.

link:

http://www.americanexpress.com/applicationstatus

Ron.

Re: Amex Plum - Call Now For Decision

n777ua — Tue, 14 Aug 2012 22:01:34 GMT

Yeah, it reads "in progress"

Re: Amex Plum - Call Now For Decision

Ron1 — Tue, 14 Aug 2012 22:05:14 GMT

You're going to hear something from them within 2 to 3 days. I think your application will go under manual review. Do you have any Amex card?

Ron.

Re: Amex Plum - Call Now For Decision

n777ua — Tue, 14 Aug 2012 22:18:01 GMT

Ron1 wrote:
You're going to hear something from them within 2 to 3 days. I think your application will go under manual review. Do you have any Amex card?

Ron.

NPSL Plat

BCE $10k limit

HH Surpass $11.3k limit

Re: Amex Plum - Call Now For Decision

Ron1 — Tue, 14 Aug 2012 22:23:37 GMT

n777ua wrote:
Ron1 wrote:
You're going to hear something from them within 2 to 3 days. I think your application will go under manual review. Do you have any Amex card?

Ron.
NPSL Plat
BCE $10k limit
HH Surpass $11.3k limit

I think they want to talk you to verify your ID. Do you have any other business card with other banks? They didn't ask me to call when I applied for my Plum Card.

Ron.

Re: Amex Plum - Call Now For Decision

n777ua — Tue, 14 Aug 2012 22:25:57 GMT

No, we just got our LLC formed recently. This is our first business product.

Re: Amex Plum - Call Now For Decision

Ron1 — Tue, 14 Aug 2012 22:30:30 GMT

n777ua wrote:
No, we just got our LLC formed recently. This is our first business product.

Ok. I guess you don't any business credit, right? They might want you to show your company licesne and other docs (dnb number) to proof your company's exsistence.

Ron.

Re: Amex Plum - Call Now For Decision

laboi_22 — Tue, 14 Aug 2012 23:04:54 GMT

When I applied for my Business Green I got this same exact message. All they wanted was to verify some information including address and SSN and then they approved me took 5 mins. I didn't have to provide any business paperwork at all. You should have a similar experience. Let us know the results!

Re: Amex Plum - Call Now For Decision

n777ua — Wed, 15 Aug 2012 02:25:24 GMT

First of all the good news, I was approved. BUT, Amex really made me work for it :)

Call #1. Called Amex and gave the rep my reference #. The CSR had such a thick accent I really could hardly understand anything she was asking me. I kept asking her to repeat her questions over and over, and finally the line was "disconnected" without really getting anywhere.

Call #2. Another thick accent, but not as bad. CSR made me verify all app information, ie Name, DOB, addy (which was readback wrong), SSN, tele. I told her the address was incorrect, the "updating" took 3 minutes b/c of the language barrier. Finally, she asked if she could go ahead and continue processing the application. Yes, of course! Then (and this is my fault) my EX was locked and she wanted the pin. I said I'd unlock my self and call back. $10 and 2 minutes later, I call back.

Call #3. Again, we verify name, DOB, mailing address (readback wrong), SSN, tele. Address updated again. Asked to process the app. Yes, please process the app! She said it would take 2-3 minutes. I was on hold for 12 (I was looking at my phone timer). "Thank you for your patience Mr. (click)." Just like that, the line is disconnected.

Call #4. Name, DOB, mailing address, SSN, tele. Address was correct. I asked if I was approved or denied. The CSR said that even though I was verified, to continue processing the application Amex needed to call me to verify the telephone number. I said fine and hang up.

Call #5. An unexpected twist...Amex calls me! :P Name, DOB, mailing address, SSN. The caller ID was a Utah number. Quick verification, account approved, cards overnighted. And as for me, I'm off to get a stiff drink.

Thanks for the approval Amex, I think.

Re: Amex Plum - Call Now For Decision

nada9188 — Wed, 15 Aug 2012 02:34:45 GMT

Congrats!

Good news is that CSR's for the small business accounts, ie plum, are in the US.

Re: Amex Plum - Call Now For Decision

Koop10010 — Wed, 15 Aug 2012 02:53:09 GMT

I'd say you earned that approval, congrats!

Re: Amex Plum - Call Now For Decision

n777ua — Thu, 16 Aug 2012 12:34:14 GMT

Amex isn't allowed to give out tracking numbers ?

I called today to get the tracking number for our expedited cards b/c I wanted to try and be home when the package came, and the rep I spoke with said they don't give out tracking numbers. Is this true ?

Re: Amex Plum - Call Now For Decision

youngman1234 — Sun, 19 Aug 2012 14:48:19 GMT

What limit did they start you off at ???..

I have a personal gold that I got back in nov 2011, they FR'd me 3 months later and put a hard limit on the card. Since then about at the 6-7 month mark applied for a gold business and declined. I want a plum card but I guess will wait till my personal gold hits 1 year than will apply. I don't know why Amex doesn't like me. However I do have a chase ink cash, and bold so I'm not that worried....