topic Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report in Credit Cards

Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

writemikep — Tue, 21 Jul 2009 22:41:56 GMT

My 3-in-1 credit report from TC shows my Macy's account as 'Closed' (because it has a Date Closed associated with it). I did close it back in 2008, but re-opened last year, so it's an open, active account now. The other two CRAs are showing this account as 'Open' in my 3-in-1 report.

I disputed the 'Closed' status with TU, but they wrote back that they had verified it was open, even tho the 'Date Closed' is still on my report. Should I dispute again, or just ignore the 'closed' status on my 3-in-1 report?

Here's the TL from my TU credit report:

And here is the TC 3-in-1 report line for this account:

Message Edited by writemikep on 07-21-2009 03:41 PM

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

creditwherecreditisdue — Tue, 21 Jul 2009 20:06:34 GMT

I would dispute this again. Tell that while they, by their own admission, admit they have verified the account is open they are still reporting it as closed. It doesn't make a huge difference (for you), but there is no reason for you to leave a $1,700 CL on the table by allowing it to report wrong. They will get it right sooner or later, but not unless you press them on it.

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

dee — Tue, 21 Jul 2009 20:15:18 GMT

Macy's does not report to all agencies. If you have no flaws on your payments, I would not worry about it. It won't improve your fico score either way.

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

writemikep — Tue, 21 Jul 2009 20:17:42 GMT

Macy's is reporting to all three right now, it's just TU (or the 3-in-1 TC report?) that seems confused whether the account is open or closed.

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

creditwherecreditisdue — Tue, 21 Jul 2009 21:07:42 GMT

dee wrote:
Macy's does not report to all agencies. If you have no flaws on your payments, I would not worry about it. It won't improve your fico score either way.

It might improve someone else's scores were they in this position. It is not going to have much effect on OP's. However, there is no excuse for the TL not to be reported correctly.

FYI:

Macy's reports to: EQ, EX, TU

Macy's Visa reports to EQ, EX

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

dee — Tue, 21 Jul 2009 21:11:51 GMT

I have a regular revolving Macy's cc and they do not always report to each one every month. Not sure why some months they do and some not...

One of my relatives has a high mortgage and they say their mortgage company does not report to anyone! not sure how that can happen, but they say their mortgage has never showed up on any agencies reports. Wonder if that helps or hurts???

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

smallfry — Tue, 21 Jul 2009 21:40:42 GMT

dee wrote:
I have a regular revolving Macy's cc and they do not always report to each one every month. Not sure why some months they do and some not...

One of my relatives has a high mortgage and they say their mortgage company does not report to anyone! not sure how that can happen, but they say their mortgage has never showed up on any agencies reports. Wonder if that helps or hurts???

That hurts. OP I would check your "real" reports before assuming the card is still reporting as closed.

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

writemikep — Tue, 21 Jul 2009 22:22:26 GMT

smallfry, that's why I disputed thru TU (and showed the actual TL in my original post). I think the 3-in-1 TrueCredit report figures the acct must be closed if there is a 'Date Closed' entry in the TL. TU says the account is open, but didn't remove the 'Date Closed' from the TL. I can ignore it, as long as it won't neg impact me.

Message Edited by writemikep on 07-21-2009 03:22 PM

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

dee — Tue, 21 Jul 2009 22:25:29 GMT

I thought you could no longer get all 3, just two? Does that mean one went out of business?

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

writemikep — Tue, 21 Jul 2009 22:43:29 GMT

You can't purchase your EX FICO score anymore. You can still get credit reports from all three CRAs.

Message Edited by writemikep on 07-21-2009 03:43 PM

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

haulingthescoreup — Wed, 22 Jul 2009 00:21:21 GMT

writemikep wrote:
smallfry, that's why I disputed thru TU (and showed the actual TL in my original post). I think the 3-in-1 TrueCredit report figures the acct must be closed if there is a 'Date Closed' entry in the TL. TU says the account is open, but didn't remove the 'Date Closed' from the TL. I can ignore it, as long as it won't neg impact me.
Message Edited by writemikep on 07-21-2009 03:22 PM

So your full report from TransUnion still has a date closed?

(For anyone else reading, never assume that what displays on a third-party credit monitoring service, even one sponsored by a CRA, has accurate info. There are always strange display quirks. That's why we always say that if you see something funky on a credit monitoring report, including a myFICO report, go ahead and pull the real thing.)

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

creditwherecreditisdue — Wed, 22 Jul 2009 00:37:29 GMT

As a result of this thread I checked and noticed that EQ (through both TC and SP) are reporting my long ago closed by me Providian/WaMu/Chase account as both "Closed by consumer" and "Closed by grantor", Since I definitely closed it this will have to be dealt with. This mixup must have occurred during the WaMu to Chase changeover. I had a TU problem with this same account at that time as well which was far worse. (I do not have a direct EQ report. Since it reports the same way by two third party sources I am going to have to assume it is real. Both TU and EX report this account correctly on reports pulled directly from them.)

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

writemikep — Wed, 22 Jul 2009 01:11:36 GMT

haulingthescoreup wrote:

So your full report from TransUnion still has a date closed?

(For anyone else reading, never assume that what displays on a third-party credit monitoring service, even one sponsored by a CRA, has accurate info. There are always strange display quirks. That's why we always say that if you see something funky on a credit monitoring report, including a myFICO report, go ahead and pull the real thing.)

Yes. The TL in my first post is from my TransUnion credit report pulled last night, after they say the dispute was investigated. Notice the TL doesn't have a 'Remark: Account closed by consumer' line (which would appear below the Loan Type, and just before the History section, when we close an account). So I'm assuming the 'Date Closed' entry is confusing TrueCredit. TransUnion says the account is open. Bizarre (since TC is TU, right?)

Message Edited by writemikep on 07-21-2009 06:11 PM

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

creditwherecreditisdue — Wed, 22 Jul 2009 01:34:08 GMT

writemikep wrote:
Yes. The TL in my first post is from my TransUnion credit report pulled last night, after they say the dispute was investigated. Notice the TL doesn't have a 'Remark: Account closed by consumer' line (which would appear below the Loan Type, and just before the History section, when we close an account). So I'm assuming the 'Date Closed' entry is confusing TrueCredit. TransUnion says the account is open. Bizarre (since TC is TU, right?)

This is correct. Since they claim it is verified as open I would dispute again and ask, "Well if you verifed this account is open why are you reporting a closed date." Hopefully the next clerk will fix it correctly.

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

haulingthescoreup — Wed, 22 Jul 2009 02:00:24 GMT

creditwherecreditisdue wrote:

writemikep wrote:

Yes. The TL in my first post is from my TransUnion credit report pulled last night, after they say the dispute was investigated. Notice the TL doesn't have a 'Remark: Account closed by consumer' line (which would appear below the Loan Type, and just before the History section, when we close an account). So I'm assuming the 'Date Closed' entry is confusing TrueCredit. TransUnion says the account is open. Bizarre (since TC is TU, right?)
This is correct. Since they claim it is verified as open I would dispute again and ask, "Well if you verifed this account is open why are you reporting a closed date." Hopefully the next clerk will fix it correctly.

TC is owned by TU, but it's still a third-party service. Things might show up one way on a TC report that won't necessarily look the same as on the full report directly from TransUnion.

Whenever a third-party service republishes credit reports, it's like a translator at a foreign press conference. They do their best to repeat what's on the original, but sometimes things take a surprising turn. Info doesn't necessarily show up correctly on the third-party service.

For instance, Equifax accounts on third-party reports almost never have reported dates. They might have X X X for each month instead of green boxes or whatever. My guess is that this is because EQ displays update info as MM/YYYY instead of MM/DD/YYYY like the other two, so the info doesn't flow over properly.

Someone once posted that the technical term for this is that the data is not mapping properly. This sounds very mysterious and authoritative, so I like to repeat it. :D

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

creditwherecreditisdue — Wed, 22 Jul 2009 02:05:10 GMT

haulingthescoreup wrote:
Someone once posted that the technical term for this is that the data is not mapping properly. This sounds very mysterious and authoritative, so I like to repeat it. :D

That would pretty much be the correct techno-speak for this situation.

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

writemikep — Wed, 29 Jul 2009 20:42:46 GMT

Ok, just pulled my monthly TC 3-in-1 credit report, and my DSNB/Macy's TL is now showing 'Open' for all three CRAs!!!

So TU did something to make TC report it correctly for them.

However, my AMEX TLs (that got re-aged) are all messed up, because EX didn't re-age the accounts. SIGH!!!!!! Will leave them alone for now, and recheck in a month (or after I pester EX). Not too worried, since myFICO reports (that I got today) show accounts correctly for TU and EQ, and EX has been stubborn in re-aging AMEX accts for others.

Message Edited by writemikep on 07-29-2009 01:42 PM

Re: Reopened Macy's account still showing 'Closed' by TU in TC 3-in-1 report

mfranklin — Thu, 30 Jul 2009 01:11:18 GMT

Greetings,

Since I have become a credit repair junkie (pulling and inspecting reports daily for corrections), I can attest to the fact that the data published by TrueCredit is more volatile that the true Transunion data. On numerous occasions, the TrueCredit information was out of sync with Transunion proper. I was told by TransUnion that the only real data is that reflected in their version of the report and that the TrueCredit folks (although loosely affiliated) only poll the data once a day.

In my case the data has always synced up within 2.5 - 3 days. Remember that the TrueCredit data pulls the real Transunion report once a month and the other 29 or so days it pulls changes still based on the foundation of the once a month report. Sort of like an incremental update system.

I hope this made sense.

Kindly