topic Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!! in Credit Cards

Orchard Bank (HSBC) Has Resumed Customer Initiated CLIs...Yay!!!

mocha82 — Wed, 01 Jun 2011 18:00:19 GMT

I just called in to request a CLI to Orchard Bank. Instead of the their usual response of "unfortunately we are not accepting customer initiated CLIs..." the representative informed me that I would receive a response within 10 days about my request. I asked him if customer initiated CLIs had resumed and he confirmed that they have. Finally... It took them forever.:smileyvery-happy:

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

brownidgirl — Sat, 28 May 2011 15:08:46 GMT

Do you know if it was a soft pull or a hard pull?

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

mocha82 — Sat, 28 May 2011 19:26:12 GMT

I haven't received an update yet to find out if it was a soft or hard pull. I was declined... How awful. 2 weeks away from 6 months of having the account and they decline me. Perfect payment history... The representative said that the account will be "periodically reviewed....

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

Induction — Sat, 28 May 2011 19:51:26 GMT

I can confirm, called back door number. Nice CSR put it through, the results were instant, went from 300 to 4500 :smileysurprised:, I think this was a mistake. I'm not gonna take it past 500 for fear this being a mistake.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

tinuviel — Sat, 28 May 2011 20:13:43 GMT

Induction wrote:
I can confirm, called back door number. Nice CSR put it through, the results were instant, went from 300 to 4500 :smileysurprised:, I think this was a mistake. I'm not gonna take it past 500 for fear this being a mistake.

I can confirm as well. After reading this thread, I called the backdoor number and spoke with a CSR who went ahead and put through a request. I only got a $100 CLI, though... from $300 to $400. I'm envious, LOL!!!!

It is what it is. I'll take it for now. :)

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

tinuviel — Sat, 28 May 2011 20:17:48 GMT

brownidgirl wrote:
Do you know if it was a soft pull or a hard pull?

I was told it would be soft. I'll post back if I find out it wasn't.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

visorboy1974 — Sat, 28 May 2011 20:21:37 GMT

tinuviel wrote:
Induction wrote:
I can confirm, called back door number. Nice CSR put it through, the results were instant, went from 300 to 4500 :smileysurprised:, I think this was a mistake. I'm not gonna take it past 500 for fear this being a mistake.
I can confirm as well. After reading this thread, I called the backdoor number and spoke with a CSR who went ahead and put through a request. I only got a $100 CLI, though... from $300 to $400. I'm envious, LOL!!!!

It is what it is. I'll take it for now. :)

The $100 bump sounds very much like Orchard. $300-$4500 sounds weird for them, but stranger things have happened!

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

Maverick79 — Sat, 28 May 2011 21:07:14 GMT

I can confirm this too! I just called the standard number on the back of the card after reading this thread and spoke with a CSR who said "I would be happy to help you with that"...got a $200 increase to bump me up to $1000 going to call again later for my 2nd card and hopefully get it up to $1300 from $1100.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

motiv8ed2getthescoreup — Sat, 28 May 2011 21:19:22 GMT

Just called and they gave me a $200 increase. Initially she said it may be a hard pull, however, for mine she said it was a soft pull.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

Chaos122 — Sat, 28 May 2011 23:48:18 GMT

Just got a $100 bump on mine too, had the card for a year and a half and pay in full every month

Im glad their doing cli's again, but 100 bucks, thats malarky, i stopped using their card 2 months ago, and will probably cancel it since i have cards that are alot better.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

mocha82 — Sat, 28 May 2011 23:48:26 GMT

Glad to know that Orchard is spread some "love". It's just not coming my way. lol

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

chan85 — Sun, 29 May 2011 15:35:53 GMT

And of course they are closed today.... they have the oddest hours.... :( First thing Monday morning I will be on the phone!!

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

none_ya_business — Mon, 30 May 2011 11:33:28 GMT

I dumped my orchard a month ago because of the af but I do have the BBRZ MC so I just called the number on the back of the card on got a 300 Cli... So now I am at 800 with no af and I have had the card a year

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

TheR105 — Mon, 30 May 2011 14:43:21 GMT

Ok so I called the backdoor number and got a $100 cli. Not a lot but I'll take it

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

jackig64 — Mon, 30 May 2011 15:00:52 GMT

Did you folks call in today? Or are you just posting today, when I called this AM I got the closed message.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

konabill — Mon, 30 May 2011 15:13:54 GMT

none_ya_business wrote:
I dumped my orchard a month ago because of the af but I do have the BBRZ MC so I just called the number on the back of the card on got a 300 Cli... So now I am at 800 with no af and I have had the card a year

I was just thinking that HSBC might be doing this also. (Orchard is HSBC......right ? ) Anyone with HSBC cards have any success ?

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

konabill — Mon, 30 May 2011 15:23:33 GMT

HSBC is closed today :smileymad:

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

JonStur — Mon, 30 May 2011 15:25:55 GMT

I wonder if HSBC is extending this to their Mastercards and Visas as well. Don't need a CLI but if they're gonna give one with only a soft pull it might be worth giving them a call....

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

none_ya_business — Mon, 30 May 2011 15:57:45 GMT

I did not call a backdoor number to get my cli just the number on the back of my card. I also called on my HSBC discover card but they are not doing cli at this time.

Re: Orchard Bank Has Resumed Customer Initiated CLIs...Yay!!!

Ortz33__ — Mon, 30 May 2011 20:26:18 GMT

i called a few min ago. asked me about pulling my report.. i confirmed and then got the you will hear from us in 10 days i have passed this on to our increase department. i was calling india, of course and asked to speak to an american rep as i thought it would be instant. i asked if i was denied or declined and he said they haven't decided yet and were looking into it. was it because i was transferred to their indian call center? did you guys speak to india?

thanks