topic Re: Citibank Credit Card Online Access in Credit Cards

Citibank Credit Card Online Access

SteveNSC — Thu, 15 Dec 2011 23:34:35 GMT

I applied for a Citi Diamond Preferred Card today and during the application process was asked to setup online access. After calling per the instructions, I was approved for the card. Does anyone know if you can access the online information prior to receiving the card? At this point, it simply says ERROR when I try to long on with the creditials I setup during the application process.

Thanks.

Re: Citibank Credit Card Online Access

Nightfallx — Thu, 15 Dec 2011 23:36:29 GMT

when i was approved for citi it didn't ask me to setup anything, i thought only amex did that.

Re: Citibank Credit Card Online Access

KIPPIE12 — Thu, 15 Dec 2011 23:58:39 GMT

Discover will ask you to set up your account online, but this is a first i've heard of from Citi.

Re: Citibank Credit Card Online Access

ChesterPDexter — Fri, 16 Dec 2011 00:01:41 GMT

I am having the same problem. I was approved yesterday and did everything I was supposed to so. I think I'll wait until the card arrives and then call them. But if anyone has any information on this, I'd appreciate it.

Re: Citibank Credit Card Online Access

ChesterPDexter — Fri, 16 Dec 2011 01:27:11 GMT

Hey Steve,

Apparently they dealt with whatever caused the error message. Just now I got past the login screen, and it showed me the last four digits of my new account, but I need the security code from the card in order to login. So I'll just have to wait for the card to arrive. The good news is that they said 4-7 days, which is pretty quick.

Re: Citibank Credit Card Online Access

SteveNSC — Fri, 16 Dec 2011 01:55:31 GMT

Thanks for the update. Yes I called and they said I would need the card in hand to complete the registration. They also said I should have the card in 7 calendar days or less from the date of approval and to let them know if I didn't. I thought that was really fast too!

Re: Citibank Credit Card Online Access

jefftca925 — Fri, 16 Dec 2011 07:36:28 GMT

Full use of the website for ANY Citi card requires verification of the receipt of the card itself. When I got my 2nd Citi card last year it didn't show up on my online profile until after I received the physical card and added it. BofA and Chase will add new cards to a profile shortly after approval and without receipt of the card.

Re: Citibank Credit Card Online Access

johnnie198x — Fri, 16 Dec 2011 10:44:55 GMT

I apped and was asked to setup online access. I was able to login right after that, although nothing was in it (application pending). When the application got approved (but not received the card), I was asked for the card number and security code.

As you figured out, you do need to have the card in hands to have the online access.