topic Re: Why is the AMEX website so darn gltichy!! in Credit Cards

Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 13:10:25 GMT

I signed onto the AMEX website this morning to check my balance and decided to check to see if I had any "offers". Well, I click where it says Apply for new Card/View all Cards and across the top of the screen was an offer to Upgrade to the AMEX Platinum Card and it said I was "Preapproved". :smileysurprised: I had a feeling something wierd was going on, but I also thought maybe because of my excellent six month history with them that I finally received an "offer" HA! :smileylol: I actually was not interested in the AMEX Platinum because of that hefty $450 Annual Fee that comes with it, but then I thought what the heck. I clicked the button and it sat there and finally timed out. (glitchy! Amex!) I cancelled out and logged back in and and what do you know....the offer is gone! LOL!!!! I think it was a glitch anyway because the Zync cannot "Upgrade" to another card. I called into their Customer Service and she said I had an "offer" for the AMEX Gold and the AMEX Plantinum.

But my point is why would I get an "Upgrade" offer on the website and then it disappears? Seems like the AMEX website is notoriously glitchy! When I applied for the Zync card it kept freezing and timing out on me. I was surprised it actually went through! SMH! You would think AMEX would "UPGRADE" their website! LOL!!!!

Re: Why is the AMEX website so darn gltichy!!

atarvuzdar — Wed, 03 Oct 2012 13:21:33 GMT

Could it be your browser? If it's outdated or a browser that Amex's site isn't 100% completely compatible with then those sorts of things may happen.

Re: Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 13:33:50 GMT

Hey Atarvuzdar.....Nope, my browser's are all up to date and both computers I use are compatible. Plus I have read on here before that many others have also experienced a glitch when on the AMEX website, especially when applying.

Re: Why is the AMEX website so darn gltichy!!

Tommy5746 — Wed, 03 Oct 2012 13:46:51 GMT

atarvuzdar wrote:
Could it be your browser? If it's outdated or a browser that Amex's site isn't 100% completely compatible with then those sorts of things may happen.

It probably is your browser.. you probably have the latest browser BUT.. amex isnt always up to date with the latest browsers... if you are using internet explorer.. on the top of the page you will see an icon that looks like a torn piece of paper.. click that.. its the compatibility view icon.. this will render your browser so that its comptable with the current version of Amex's site..

Re: Why is the AMEX website so darn gltichy!!

jd5189 — Wed, 03 Oct 2012 14:07:32 GMT

I find the only browser that I can apply for an amex card online is Safari or IE. Firefox and Chrome get glitchy on me.

Did you make sure you checked the app status page to make sure an app still didn't go through?

Re: Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 14:34:41 GMT

Yup, I checked. No app. So an incompatible browser would cause an AMEX offer to appear and then disappear?

Re: Why is the AMEX website so darn gltichy!!

Tommy5746 — Wed, 03 Oct 2012 14:39:36 GMT

TeeandDee wrote:
Yup, I checked. No app. So an incompatible browser would cause an AMEX offer to appear and then disappear?

Possibly... if the browser is incompatible then some images dont appear... Its a pain in the neck!

Re: Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 14:49:19 GMT

Now its showing me an offer for the Delta Skymiles...LOL! Says I'm preapproved.

Re: Why is the AMEX website so darn gltichy!!

TheConductor — Wed, 03 Oct 2012 17:52:35 GMT

The site has always been smooth as glass for me.

All the preapproved offer stuff you're experiencing may be a symptom of their recent discontinuationof the Zync. Maybe those offers are supposed to be given to people as the Zync gets phased out, or as people approach their annual fee anniversary, but they made a mistake and let some of them out too soon.

Re: Why is the AMEX website so darn gltichy!!

Walt_K — Wed, 03 Oct 2012 19:16:28 GMT

The preapprovals have worked that way for a long time. There are numerous threads discussing that Amex's preapproval offers appear then disappear once you are a member. It has nothing to do with whatever is (or is not) going on with Zync.

Those offers are relatively meaningless in any event. If you get an actual targeted offer, it will show up as a banner when you are on your main account page.

Re: Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 19:33:56 GMT

TheConductor wrote:
The site has always been smooth as glass for me.

All the preapproved offer stuff you're experiencing may be a symptom of their recent discontinuationof the Zync. Maybe those offers are supposed to be given to people as the Zync gets phased out, or as people approach their annual fee anniversary, but they made a mistake and let some of them out too soon.

I was thinking the same thing. I'm not at my Anniversary yet so I'm not going to go through with an offer right now. Just going to wait until my year and see what happens.

Re: Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 19:40:14 GMT

Walt_K wrote:
The preapprovals have worked that way for a long time. There are numerous threads discussing that Amex's preapproval offers appear then disappear once you are a member. It has nothing to do with whatever is (or is not) going on with Zync.

Those offers are relatively meaningless in any event. If you get an actual targeted offer, it will show up as a banner when you are on your main account page.

Well it's not meaningless in this case because I think I mentioned in my post that when I called in to Customer Service they said I did in fact have the offers for the Gold and AMEX Platinum. The platinum's annual fee is way too high for me so I'm passing, the Gold sounds good, but I decided to wait my year out to see if I can get a revolver. I have not had a chance to call in about the Delta Skyline that's was on there last time I had a chance to sign in. I think it may have something to do with the Zync or maybe beause I've been a member for six months now. Whatever the reason may be, it's good to finally see some offers.

Re: Why is the AMEX website so darn gltichy!!

Walt_K — Wed, 03 Oct 2012 20:19:35 GMT

TeeandDee wrote:
Walt_K wrote:
The preapprovals have worked that way for a long time. There are numerous threads discussing that Amex's preapproval offers appear then disappear once you are a member. It has nothing to do with whatever is (or is not) going on with Zync.

Those offers are relatively meaningless in any event. If you get an actual targeted offer, it will show up as a banner when you are on your main account page.
Well it's not meaningless in this case because I think I mentioned in my post that when I called in to Customer Service they said I did in fact have the offers for the Gold and AMEX Platinum. The platinum's annual fee is way too high for me so I'm passing, the Gold sounds good, but I decided to wait my year out to see if I can get a revolver. I have not had a chance to call in about the Delta Skyline that's was on there last time I had a chance to sign in. I think it may have something to do with the Zync or maybe beause I've been a member for six months now. Whatever the reason may be, it's good to finally see some offers.

They're just invitations to apply, no different than the mass mailers that show up in your mailbox. It is not any kind of guarantee that you will be approved. That's what I meant.

Re: Why is the AMEX website so darn gltichy!!

TeeandDee — Wed, 03 Oct 2012 22:19:11 GMT

Walt_K wrote:
TeeandDee wrote:
Walt_K wrote:
The preapprovals have worked that way for a long time. There are numerous threads discussing that Amex's preapproval offers appear then disappear once you are a member. It has nothing to do with whatever is (or is not) going on with Zync.

Those offers are relatively meaningless in any event. If you get an actual targeted offer, it will show up as a banner when you are on your main account page.
Well it's not meaningless in this case because I think I mentioned in my post that when I called in to Customer Service they said I did in fact have the offers for the Gold and AMEX Platinum. The platinum's annual fee is way too high for me so I'm passing, the Gold sounds good, but I decided to wait my year out to see if I can get a revolver. I have not had a chance to call in about the Delta Skyline that's was on there last time I had a chance to sign in. I think it may have something to do with the Zync or maybe beause I've been a member for six months now. Whatever the reason may be, it's good to finally see some offers.

They're just invitations to apply, no different than the mass mailers that show up in your mailbox. It is not any kind of guarantee that you will be approved. That's what I meant.

Oh I see. Yeah, I'm aware it's not a guarantee because it's not an upgrade. If I applied it's a new application because the Zync can't upgrade to another AMEX product. My main purpose for the post was that I find the website to be glitchy a lot of the times and the disappearing preapprovals is perfect example of that ..lol! Also, I'm just happy to finally have some offers! Prior to applying for the Zync and even after I never had any offers until today. So that was all. :smileyhappy: