topic Re: (2) Citi cards under one online account. in Credit Cards

(2) Citi cards under one online account.

nenuco — Sat, 13 Oct 2012 18:22:05 GMT

So I have (2) new Citi cards, but when I try to add them to my existing online account it does not let me. It indicates that I have to create a separate account for each. I can't imagine this being true. Is there any way to surpass this? Thanks

Re: (2) Citi cards under one online account.

littlelottie — Sat, 13 Oct 2012 18:32:28 GMT

nenuco wrote:
So I have (2) new Citi cards, but when I try to add them to my existing online account it does not let me. It indicates that I have to create a separate account for each. I can't imagine this being true. Is there any way to surpass this? Thanks

That's odd. I have two Citi cards as well and they show up together on one account. Have you tried contacting customer service?

Re: (2) Citi cards under one online account.

nenuco — Sat, 13 Oct 2012 19:55:49 GMT

Thanks, I'll give them a call.

Re: (2) Citi cards under one online account.

trumpet-205 — Sat, 13 Oct 2012 20:06:35 GMT

Is one of them a co-branded card? Like American Airlines, Home Depot, AT&T, etc?

Re: (2) Citi cards under one online account.

nenuco — Sat, 13 Oct 2012 20:09:22 GMT

Two of them are Hilton, but I applied through the Citi website. Thanks

Re: (2) Citi cards under one online account.

CruzImperial — Sat, 13 Oct 2012 20:11:23 GMT

I have my 2 cities with the same online Id, Def should call them.

Re: (2) Citi cards under one online account.

trumpet-205 — Sat, 13 Oct 2012 20:12:56 GMT

nenuco wrote:
Two of them are Hilton, but I applied through the Citi website. Thanks

So you have 1 purely Citi card and 2 Hilton cards right?

I don't think you can put co-branded card together with pure Citi card. In my case I have Forward and ThankYou Preferred under one account, but AT&T on separate account. Like you said, Citi wouldn't let me add AT&T to my existing Citi account.

Re: (2) Citi cards under one online account.

nenuco — Sat, 13 Oct 2012 20:18:44 GMT

trumpet-205 wrote:
nenuco wrote:
Two of them are Hilton, but I applied through the Citi website. Thanks
So you have 1 purely Citi card and 2 Hilton cards right?

I don't think you can put co-branded card together with pure Citi card. In my case I have Forward and ThankYou Preferred under one account, but AT&T on separate account. Like you said, Citi wouldn't let me add AT&T to my existing Citi account.

That sounds absurd. How inconvinient is this. My Chase Hyatt can be seen under the same account as my Chase Freedom and CSP.

Re: (2) Citi cards under one online account.

JaysonT — Sat, 13 Oct 2012 21:30:31 GMT

I can confirm that you cannot mix cobranded cards with regular cards. Is it inconvenient, absolutely. Is it a bit dumb, sure. But, there is no way around this that I have found and I have contact Citi about once every six months about a possible "fix" and that has never happened.