topic Re: MyFICO alerts show cards twice in myFICO® Product Feedback

MyFICO alerts show cards twice

QuantumCredit — Thu, 03 Jan 2013 02:28:43 GMT

Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?

Re: MyFICO alerts show cards twice

webhopper — Thu, 03 Jan 2013 02:33:32 GMT

QuantumCredit wrote:
Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?

It may be a glitch, or, are you signed up for both Quarterly Monitoring and Score Watch? If so, both services may be trying to alert you about the activity

Re: MyFICO alerts show cards twice

starry1 — Thu, 03 Jan 2013 02:35:50 GMT

At least you'regetting alerts.

Re: MyFICO alerts show cards twice

bichonmom — Thu, 03 Jan 2013 02:37:41 GMT

Can you pull your CR to check? That is what I would do. It could be a glitch, but I would want to double-check and know for sure.

Unless, as Webhopper said, you have 2 services. Then each one would send an alert. But that doesn't explain the difference in acct. numbers.

Re: MyFICO alerts show cards twice

bigman023 — Thu, 03 Jan 2013 02:38:21 GMT

Im only signed up with SW, and the same thing happen to me. There will be a change in one of my accounts, SW will say 2 accounts have had a change, and both accounts will be the same. I've gotten used to it, and just ignore it. Ive had SW since 2009, it started having this glitch sometime around early 2011, I think.

Re: MyFICO alerts show cards twice

pizzadude — Thu, 03 Jan 2013 02:43:27 GMT

Moved to myFICO product feedback......

Re: MyFICO alerts show cards twice

pizzadude — Thu, 03 Jan 2013 02:48:05 GMT

QuantumCredit wrote:

Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too?

Yes ~ the AMEX Account Number that appears on your credit reports is not the same as your actual account #. It is an internal AMEX reference number.

Re: MyFICO alerts show cards twice

llecs — Thu, 03 Jan 2013 02:55:15 GMT

QuantumCredit wrote:
Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?

OP, it's not a glitch. SW will alert you to balance increases. By default within your Settings, SW will alert you to balance increases based on $x and will alert you to balance increases based on x%. I think the default is $5 and 5%, though can't remember. So....if both settings are set to "Y" for yes, then each time you have a CC that increases by x% and $x, you'll see two alerts for the same account. You can turn one of the two off if bothersome. Just select "N" for no on one of the two.

Re: MyFICO alerts show cards twice

QuantumCredit — Thu, 03 Jan 2013 03:23:03 GMT

llecs wrote:
QuantumCredit wrote:
Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?
OP, it's not a glitch. SW will alert you to balance increases. By default within your Settings, SW will alert you to balance increases based on $x and will alert you to balance increases based on x%. I think the default is $5 and 5%, though can't remember. So....if both settings are set to "Y" for yes, then each time you have a CC that increases by x% and $x, you'll see two alerts for the same account. You can turn one of the two off if bothersome. Just select "N" for no on one of the two.

OMG, thank you so much, that makes perfect sense! Mystery solved.

pizzadude wrote:
QuantumCredit wrote:

Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too?
Yes ~ the AMEX Account Number that appears on your credit reports is not the same as your actual account #. It is an internal AMEX reference number.

I see. Is Amex the only company that does this? All of my other CR numbers are the same as the actual CC numbers. Also the Amex number has 17 digits, so 2 more than the Amex CC number, I'm assuming that's also part of their internal "encoding"?

Re: MyFICO alerts show cards twice

pizzadude — Thu, 03 Jan 2013 03:45:13 GMT

I see. Is Amex the only company that does this? All of my other CR numbers are the same as the actual CC numbers. Also the Amex number has 17 digits, so 2 more than the Amex CC number, I'm assuming that's also part of their internal "encoding"?

Yes, as far as I know AMEX is the only creditor that masks the account # on your credit reports with an internal reference number.

Re: MyFICO alerts show cards twice

martin20 — Thu, 03 Jan 2013 13:04:56 GMT

Yes. I have the same problem. Balance increases reported twice. I have something else. Please read. It's taken from my "Score watch alert dated Dec.30.2012

Alert: your FICO score has dropped below your target score of 760.

Your FICO score is 762 and has not changed since December 28.2012.

My FICO I want my money back!!!!!!!!!!!!! W.P.