topic Re: MyFico 10 Day "FREE" Trial in myFICO® Product Feedback

MyFico 10 Day "FREE" Trial

iinversion — Tue, 11 Sep 2012 22:48:22 GMT

I signed up for this 10 day trial knowing it said there was a 3 month minimum subscription afterwards at $14.95/mo. The main reason I signed up was to do a one time check on my credit score. The next day, I requested that this free trial be canceled via e-mail so I could avoid this 3 month subscription totalling $45. So today after looking at my bank statement it looks like I just got charged $14.95 for something I thought I canceled. Now I'm going to end up paying $45 for something I didn't even want, this is just great. Way to just be decieving and take my money myFico. Thanks. To make it better, I never even recieved a response to my request to cancel.. never again will I use this crap for anything. It would have been cheaper to just buy a one time score from one of the many places there are to buy it.

Re: MyFico 10 Day "FREE" Trial

DaveSignal — Tue, 11 Sep 2012 23:07:25 GMT

My wife just signed up for a free trial today, and just canceled it and got confimation. I was careful to make sure I knew exactly how to cancel before she completely signed up. I do agree, however, that myFICO should make it a little more clear for people that want to cancel. For anybody else looking for the cancelation link, here it is:

https://www.myfico.com/help/contactus.aspx

Re: MyFico 10 Day "FREE" Trial

fast_cat77 — Wed, 12 Sep 2012 01:42:14 GMT

I don't understand...

you said you signed up and you knew there was a minimum of a 3 month requirement... and you are upset because you were charged for the term you knew was required?

If you did not know.. that is one thing... or you recived a FAKO score... instead of FICO score... I could understand your unsatisfaction.

but you knew what the requirement was...

Re: MyFico 10 Day "FREE" Trial

iinversion — Wed, 12 Sep 2012 01:53:16 GMT

If you read the entire thing correctly you would see that I am upset because I requested to cancel the free subscription a day after I had been using it and it was never cancelled. I KNEW I had to cancel it before 10 days and I did that, but it was never cancelled.

Re: MyFico 10 Day "FREE" Trial

DaveSignal — Wed, 12 Sep 2012 11:13:29 GMT

iinversion wrote:
If you read the entire thing correctly you would see that I am upset because I requested to cancel the free subscription a day after I had been using it and it was never cancelled. I KNEW I had to cancel it before 10 days and I did that, but it was never cancelled.

You aren't really choosing the best mediums. If you want to cancel, find the cancellation link which I posted above. If you think you were unfairly charged and are trying to get a credit, then you should call myFICO customer support and talk to someone in real time.