topic Re: HSBC will not do goodwill adjustment in Rebuilding Your Credit

HSBC will not do goodwill adjustment

stonew2 — Tue, 22 Nov 2011 21:30:37 GMT

I sent an e-mail to the CEO of HSBC yesterday and recieved a call from the executive in the executive resolutions unit. She basically said she had read my request for a goodwill adjustment but unfortunately HSBC policy does not allow goodwill adjustment. Very discouraging considering I got that far....Has anybody had a late removed with HSBC lately?

Re: HSBC will not do goodwill adjustment

lithium78 — Wed, 23 Nov 2011 04:02:54 GMT

HSBC removed a 90 day late from 2007 on my Orchard Bank card. They will do GW. You've just got to keep trying.

Re: HSBC will not do goodwill adjustment

rootpooty — Wed, 23 Nov 2011 07:09:59 GMT

How did you go about finding the CEO email?

Re: HSBC will not do goodwill adjustment

blackstarhatch — Thu, 24 Nov 2011 22:19:36 GMT

HSBC is a nightmare. They are pretty hardnosed. I have 2 CO's from BK that are consistantly reported wrong and I am fighting with them tooth and nail. If you get through to anyone pm me cause I have all but given up on getting them removed.

Funniest part is they keep sending new pre-app CC's through Orchard to me everyday.

Re: HSBC will not do goodwill adjustment

AndySoCal — Sat, 26 Nov 2011 00:42:38 GMT

Are the two accounts that were IIB are reporting as charge any reference to the BK ? I prssume the BK was chapter 7.

Re: HSBC will not do goodwill adjustment

RobertEG — Sat, 26 Nov 2011 00:53:53 GMT

Creditors and debt collectors have a sound basis for any policy not to delete prior information based on payment of the debt. It is a condition set by the CRAs in their credit reporting manuals and in their credit reporting agreements. You are, in fact, asking them for an exception to their policy, and an exception to their reporting agreements with the CRAs.

Once a creditor or debt collector sets such an internal policy, you are very unlikely to get exceptions granted by non-management personnel. You need a party with authority to grant exceptions to their own policy. Just keep hammering up the management chain until you find a sympathetic ear.......

Re: HSBC will not do goodwill adjustment

cp94550 — Sun, 27 Nov 2011 05:03:10 GMT

I sent a GW to HSBC asking to have entire trade line removed. The executive office contacted me and can't find my account (old but PIF then closed on my request). They told me they would update to CRAs and have account removed. My GW kinda worked!

Re: HSBC will not do goodwill adjustment

max2mum — Sun, 27 Nov 2011 19:27:00 GMT

I got the same response. However, I am still trying.

Re: HSBC will not do goodwill adjustment

patternofstars7 — Sun, 27 Nov 2011 23:22:05 GMT

stonew2 wrote:
I sent an e-mail to the CEO of HSBC yesterday and recieved a call from the executive in the executive resolutions unit. She basically said she had read my request for a goodwill adjustment but unfortunately HSBC policy does not allow goodwill adjustment. Very discouraging considering I got that far....Has anybody had a late removed with HSBC lately?

About a year ago I sent in a GW letter and they removed a 60 day late from my Orchard card.

Re: HSBC will not do goodwill adjustment

Justjohn — Tue, 29 Nov 2011 01:31:11 GMT

I don’t know HSBC’s particular set-up, but don’t get discouraged. In many cases, companies will set aside a certain team of customer service reps to act as the “executive team.” These representatives are often trained and paid the same as any of the company’s customer service reps. An executive team can even be spread out across various offices / call centers, and the “executives” may respond to other requests as normal customer service reps based off what queue the request was listed under. It’s just an efficient way to sort through complaints and demands (legit or otherwise) addressed to the CEO or home office. The fact that you received a quick call back from the “executive” makes me think HSBC is likely using this set-up.

In other words, your next request may receive a more open response. I don’t want it to sound like I’m trashing the company. Just try to remember that these teams aren’t necessarily meant to mislead you. Along with your requests, the reps are probably weeding through everything from death threats towards the CEO to complaints about the company’s newest commercial.

Re: HSBC will not do goodwill adjustment

blackstarhatch — Tue, 29 Nov 2011 05:21:56 GMT

Yes it was IIB CHP 7. I have been on the phone, wrote letters... nothing. They are clearly stated on my paperwork from my CHP 7. EQ is the only one reporting somewhat correctly.

Re: HSBC will not do goodwill adjustment

MsLake — Wed, 18 Apr 2012 19:29:20 GMT

Can you provide a copy of the letter that HSBC sent you removing the delinquency? I am having an awful time trying to get one solitary 30 day late reporting removed from my husband's CRs. This is on an $8k credit line that we only used once for $50 and were late due to a horrible death in the family. There are other pertinent details but suffice to say that HSBC's "executive office" (Katrina) has taken the stance that HSBC NEVER grants goodwill removals unless it is expressly proven that HSBC is at fault. And help that could be given would be great. My husband and I are in escrow for a new house and even though we have good credit scores, just this one delinquency lowered my husbands score about 40 points.

p.s. already disputed with CRA's and faxed goodwill letter into HSBC, only to get a generic letter from HSBC saying our dispute is settled. Who actually has the authority to send the damn e-OSCAR through within HSBC?!?!?! Help, please! and sorry for the profanity.

Re: HSBC will not do goodwill adjustment

scc2 — Fri, 20 Apr 2012 21:46:01 GMT

Can you post a link where you have even found HSBC contact information?

Re: HSBC will not do goodwill adjustment

bkneveragain — Mon, 30 Apr 2012 18:25:28 GMT

HSBC/Orchard are a pain.....I've been emailing all the CEO's for the past month and no luck with GW. Yes I get calls back from the "Executive Team" but it's always the same thing. The lady I spoke with today climbed to the top of the "BS list". She stated that HSBC doesn not remove tradelines or do GW because unlike other banks they didnt accept government bailout money. I asked her what that had to do with anything and she said that if they would have accepted bailout money then they would have to comply with a different set of rules......WHOA...I SMELL BS........I just laughed at her and told her I'll email them again Wednesday and call again.

Re: HSBC will not do goodwill adjustment

tjmmp56 — Mon, 30 Apr 2012 23:29:29 GMT

HSBC can and WILL do GW adjustments. You really have to get the right person and also have to have a REALLY good reason. The, oops, totally spaced my payment due date and want to buy a home but can't, or I was stupid and irresponsible and have since learned my lesson just doesn't work with them. OP, not saying that's your reason, it's just an example. I wrote letters, faxed, email. Got contacts to exec relations got shut down at every turn. My wife found the CEO e-mail and we sent off an email to him. Next day I got a call from the CEO's office and she said she'd research my request and get back to me. We exchanged numerous phone calls and I did have to fax in documents supporting my request. Eventually, another lady called me back (one who had denied my request before) who said my account had been forwarded to her for resolution and that she was glad I pushed the issue because she really had wanted to grant my request. Fast forward almost 5 months, one charge off has been deleted. One account that was charged-off (but never really internally charged-off????) has been re-opened and we (HSBC and I) are working together on removing lates from one CRA that seems to be stubborn in removing them. GW's will not for everyone with HSBC. They are difficult, I was denied repeatedly, like I said, even by the woman who is now helping me fix everything. It is HSBC's policy to not grant GW or delete tradelines, I'm reminded of that everytime I call them still. Your request has to have validity behind it, and has to get to the "higher ups" who can make the decision to overlook the hardfast policy. Keep at it.