topic Re: Americans READ! in SmorgasBoard

Americans READ!

1Health — Sat, 11 Aug 2012 19:47:43 GMT

So basically i was doing some Google searching and found out that i do not need to be outsourced any longer. When ever you call a number that is outsourced or oversees offices that is all you have to say is "Please transfer me to American Offices" and they have to transfer you to American offices which can better assist you because you speak the same dialect!!

This helped me and i have tried it with every single person i have called today Including EQ/TU/EX and all transfer me to American call offices which seem very eager to help than oversees ones.

Just thought i would add this to here so people can experience my happiness also!!. Calling 1(800) numbers are no longer a pain!!

Re: Americans READ!

jsucool76 — Thu, 09 Aug 2012 02:46:59 GMT

1Health wrote:
So basically i was doing some Google searching and found out that i do not need to be outsourced to India call offices any longer. When ever you call a number that is outsourced to India or oversees offices that is all you have to say is "Please transfer me to American Offices" and they have to transfer you to American offices which can better assist you because you speak the same dialect!!

This helped me and i have tried it with every single person i have called today Including EQ/TU/EX and all transfer me to American call offices which seem very eager to help than oversees ones.

Just thought i would add this to here so people can experience my happiness also!!. Calling 1(800) numbers are no longer a pain!!

While many companies will do this, they by no means are required to. There is no law that says that have to, but many companies realize that their customers want to talk to someone in the same country. I know for example dell computers used to offer a special Customer Service plan whereby for $200 you could have unlimited access to american based customer service for a year.

Re: Americans READ!

HenryJumbo — Thu, 09 Aug 2012 02:55:46 GMT

Get the Discover IT they prove 100% American rep support.

Re: Americans READ!

webhopper — Thu, 09 Aug 2012 03:16:14 GMT

Discover has 100 percent American support centers

Re: Americans READ!

android01 — Thu, 09 Aug 2012 03:35:26 GMT

webhopper wrote:
Discover has 100 percent American support centers

As does US Bank.

Re: Americans READ!

iMacDrew — Thu, 09 Aug 2012 03:37:05 GMT

android01 wrote:

webhopper wrote:
Discover has 100 percent American support centers
As does US Bank.

+1 US bank is very friendly.

Re: Americans READ!

Crashem — Thu, 09 Aug 2012 03:52:56 GMT

Or deal with a credit union to avoid even talking to an impersonal call center.

Re: Americans READ!

aussiesareforever — Sat, 11 Aug 2012 02:29:41 GMT

jsucool76 wrote:
1Health wrote:
So basically i was doing some Google searching and found out that i do not need to be outsourced to India call offices any longer. When ever you call a number that is outsourced to India or oversees offices that is all you have to say is "Please transfer me to American Offices" and they have to transfer you to American offices which can better assist you because you speak the same dialect!!

This helped me and i have tried it with every single person i have called today Including EQ/TU/EX and all transfer me to American call offices which seem very eager to help than oversees ones.

Just thought i would add this to here so people can experience my happiness also!!. Calling 1(800) numbers are no longer a pain!!
While many companies will do this, they by no means are required to. There is no law that says that have to, but many companies realize that their customers want to talk to someone in the same country. I know for example dell computers used to offer a special Customer Service plan whereby for $200 you could have unlimited access to american based customer service for a year.

That sounds like a complete waste of money. $200 just to talk to an American customer service rep?????

Re: Americans READ!

CreditChampion — Sat, 11 Aug 2012 02:57:30 GMT

Or have the customer service numbers# for centurion,palladium, and other top credit cards at the major banks.

Re: Americans READ!

marty56 — Sun, 12 Aug 2012 19:47:02 GMT

I have had no issues speaking to CSRs in different countries. I just speak slower (which is hard since I am a New Yorker). English is a 2nd language for DW so I am used to doing so.

Re: Americans READ!

jsucool76 — Sun, 12 Aug 2012 20:20:15 GMT

marty56 wrote:
I have had no issues speaking to CSRs in different countries. I just speak slower (which is hard since I am a New Yorker). English is a 2nd language for DW so I am used to doing so.

I usually don't have issues either. My mom on the other hand, who has the thickest new york accent ever is terrible with CSRs. I always used to have to call for her for everything.

Re: Americans READ!

tooyoungforbadcredit — Sun, 12 Aug 2012 23:22:03 GMT

Yeah, out of country reps don't bother me. I speak slower, and if I have sound out my words phoneticaly. I make sure the out of country rep slows down their speech for important information.

Re: Americans READ!

Uborrow-Upay — Tue, 14 Aug 2012 21:26:06 GMT

jsucool76 wrote:
marty56 wrote:
I have had no issues speaking to CSRs in different countries. I just speak slower (which is hard since I am a New Yorker). English is a 2nd language for DW so I am used to doing so.
I usually don't have issues either. My mom on the other hand, who has the thickest new york accent ever is terrible with CSRs. I always used to have to call for her for everything.

Maybe a special number just for Nyawkers would be in order?

Re: Americans READ!

OptimalFICO — Wed, 22 Aug 2012 00:07:02 GMT

No problems with overseas CSRs here either, but if I have time I will request to speak with a rep in the U.S. in the hope that I am contributing in some small way to help bring those jobs back home. Or, if I am asking any questions that impact FICO or credit, I will only speak with U.S. reps because I have found that overseas reps don't have a good understanding of our credit scoring system here. Upon calling AmEx and asking for a U.S. rep, I have been told that all they can do is transfer me back into the queue and hope the next agent who answers is in the U.S. This has happened a few times, but the most I've had to get dumped back into the queue is twice.

I'll have to try AmEx's backdoor number next time.