06-19-2013 02:55 PM
Husband bought a new truck but I did the deal over the phone and had it all set in stone and all he had to do was drive over and sign and get the truck. The dealership is hours away and he bought it without my name/credit.
The final loan amount came back at 811.00 MORE than we agreed the FINAL number would be ( and 811.00 OVER what the CU will pay), AND they wrote in a lower amount for the payoff of the trade than I told them it needed to be by about 50 bucks.
They said today on the phone that they will do "Whatever we need to do to make you happy" but I've talked to 3 different people now and no one will be in until Friday who can handle this. (WHA?) You'd think the Finance Manager would be able to handle this, wouldn't you? Isn't it funny how nice the salesperson is until things go wrong?
By the way, we bought a 2006 Toyota Tacoma quad cab for 21400.00 (76K miles) ..... (IF they fix the problem that is) at 4.5 percent (which was really supposed to be 3.9% but there was a communication problem on that end, too.
I know that there is not much we can do since the documents are signed, but the CU isn't loaning more than they said they would and we are not paying the 811.00 out of pocket. So what happens then if they decide not to "make me happy?"
Never send your spouse to do this kind of thing if you are the auto-savvy one. Even if you think it's just a matter of finishing up loose ends.
I hope you make it right, Beaverton Toyota! I'll be sure to post back with the update.
06-19-2013 09:15 PM
Wow, Booner. I am so sorry to hear that your husband was taken by Beaverton Toyota.
If I were you I would be there tomorrow. To heck with waiting until Friday. I would be there with a whole list of consumer websites that you would post your experience on - sites like RipOff Report and Yelp - etc if the manager didn't fix it pronto. There are many out there. Bring your paperwork for the deal you worked out over the phone/internet before your husband went there. Check the contract and see if there is some period you can cancel the deal (doubtful, but worth checking). If there is nothing that they will do, then put out your experience in a calm, cool and collected post to every government agency and complaint website you can find. A well worded complaint all over the internet won't get your $$ back, but it will give you satisfaction and put fear into the hearts of the marketing department, lead generation department and the management if they understand how serious you are about it.
06-20-2013 07:58 AM
I would contact them again alot of times I have seen this happen and they tend to drop that amount off. Also if you do not get the results you want file a complaint with the BBB they are no joke and will normally have to deal with it unless they want a bad report on there. Also you could just go on and check their history with previous complaints ect.
06-20-2013 12:23 PM
What keeps running through my head is the Discover commercial where the wife says "Last week he went out for milk and came home with a puppy."
I hope you find satisfaction to your problem.
06-22-2013 07:08 AM
06-22-2013 07:09 AM
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