So I filled out a capital one pre-approval auto loan on their website on Friday (June 12, 2015) and got the message that they had to further review my application and I would be contacted soon. Well I didnt hear anything all weekend but thought nothing of it because officer hours are normally closed. As I was searching around on Tuesday (June 16, 2015) I decided to give them a call and see what the status was. Initially I got an automated answer that my application was pending. I decided to go ahead and press 0 for customer service. The nicest CSR answered and said that because I used Google Chrome to fill out the application all the information was not coming through and she asked me if I could use Internet Explorer to fill out a new app. I agreed because it claims to have no affect on your credit score. Well when I filled it out this time I got the following response:
"Congratulations! You're eligible for an Auto Navigator pre-qualification offer!
We need to verify additional information before we can proceed. Please call...Customer service" blah blah
Has anyone ever received this message? What could they be needing to verify? I would call the customer service but its after business hours. I intend to call them tomorrow but maybe I can get a response tonight as for what to expect.
Also is it possible to qualify for the "pre-qualification" then be denied the actual application?
Starting Score: 565