GM Financial Customer Service and Online Payment is down - possible 30 day late

[dannyz21]

Hello,

Trying to be proactive here.  I wanted to make my car payment with GM Financial on 1/3/18, which would've been 27 days late.  However when I went to login to make an online payment, there is website is down due to a system upgrade and there is no access to online payments or even to call customer service.   My payment will be considered 30 days late on 1/7/18.   However, since I have no way of paying them, I may not be able to make the payment before 1/7/18.   I could've mailed in the payment, but I had no idea the system would be down.   It's been down since 12/29/17 and was supposed to be back up today 1/5/18, however they are still down.

My question is - if GM Financial hits my credit report with a 30 day late, will I have any recourse to remove the late payment since their systems were completely down and there was no way to make an online payment or even a phone payment?

Thanks for any feedback.

[Sandman771]

I am not sure about your recourse, but I know our dealer systems with them are also down. I thought it was supposed to be up by the 2nd or 3rd for some reason in an email I thought I read. 

Hopefully someone else will chime in on your legal recourse. It certainly doesn't pass the sniff test. 

[dannyz21]

Yes, it was supposed to be up by today Jan 5th.   Since they still down, who knows when everything will be back online.   Very frustrating that customer service is unavailable as well.

[Loquat]

Send the payment via Western Union or Money Gram if you can.