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TD Auto Finance

Regular Contributor

TD Auto Finance

Absolutely horrid customer service experience this morning dealing with TD Auto Finance. Customer service rep was a complete jerk while we tried to correct a mistake that TD Auto made (We made a large principle payment and TD applied it as a regular payment and stopped the auto payments, we were just trying to have them correct it so the automatic payments would start up again). We were able to call back and get a better rep which corrected TD banks mistake, the first rep hung up on us at the request of speaking to a supervisor after he had insulted and berated us. I understand that there are bad apples in the bunch but allowing the first rep we spoke to even touch a phone shows that TD Bank has absolutely no concern for providing customer service.
 
The second rep is referring the issue we had with the first rep to some "Resolution Specialist" which I imagine will amount to customer service fluff. I would like current and future customers beware that you can not expect Great Customer service from TD Bank.
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Re: TD Auto Finance


George2037 wrote:
Absolutely horrid customer service experience this morning dealing with TD Auto Finance. Customer service rep was a complete jerk while we tried to correct a mistake that TD Auto made (We made a large principle payment and TD applied it as a regular payment and stopped the auto payments, we were just trying to have them correct it so the automatic payments would start up again). We were able to call back and get a better rep which corrected TD banks mistake, the first rep hung up on us at the request of speaking to a supervisor after he had insulted and berated us. I understand that there are bad apples in the bunch but allowing the first rep we spoke to even touch a phone shows that TD Bank has absolutely no concern for providing customer service.
 
The second rep is referring the issue we had with the first rep to some "Resolution Specialist" which I imagine will amount to customer service fluff. I would like current and future customers beware that you can not expect Great Customer service from TD Bank.

I feel your pain. I had issues getting TD to apply my principal payments correctly as well. They kept applying it towards future payments instead of principal, no matter what I told them. 

 

I refi'd  with DCU this month, and it's been a fantastically good experience. I would recommend getting your loan refinanced and away from TD. 



Starting scores: 552 EQ, 570 TU, 558 EX Current scores (9/29/17): 746 EQ 721 TU 719 EX
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