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Trouble with Ally Auto reporting account closed

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Anonymous
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Trouble with Ally Auto reporting account closed

On August 9, 2017 I paid ( $14,327.00 ) off my car loan with Ally Auto finance and received the title to the car in late August and I traded in the car to a local Ford dealership.

Ally Auto Finance refuses to report the paid and closed account to the credit bureaus and my credit reports still showing me oweing that $14k.

Ally Auto says they can't find any account with my name, even though I have sent them the car vin number and the old account number.

This is hurting my credit score by showing $14k more than I owe.

Any suggestions on who or how to resolve this issue ?

Thanks in advance. 

1 REPLY 1
Anonymous
Not applicable

Re: Trouble with Ally Auto reporting account closed

Are you speaking to frontline CSRs or are you speaking to a supervisor?  

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