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On August 9, 2017 I paid ( $14,327.00 ) off my car loan with Ally Auto finance and received the title to the car in late August and I traded in the car to a local Ford dealership.
Ally Auto Finance refuses to report the paid and closed account to the credit bureaus and my credit reports still showing me oweing that $14k.
Ally Auto says they can't find any account with my name, even though I have sent them the car vin number and the old account number.
This is hurting my credit score by showing $14k more than I owe.
Any suggestions on who or how to resolve this issue ?
Thanks in advance.
Are you speaking to frontline CSRs or are you speaking to a supervisor?