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VW Credit Mishandling Buyback Payoffs

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itguy_65
Frequent Contributor

VW Credit Mishandling Buyback Payoffs

Just a "heads up" to everyone.  I'm one of the VWs that VW bought back, and the process has been quite a bit annoying.  There have been constant delays, and the most recent has been with VW Credit.  My loan was finally paid off, and I needed to request that my credit reports be updated to show the payoff, as it was not done automatically, as I would have expected.   Anyway, just letting everyone know, should this happen to you, there is a canned response of "30 days" for the update to occur.  I finally needed to answer a survey with bad marks and speak to a supervisor to actually get the updates done.  Again, just a "heads up" to anyone else out there that may be in the same position.  Once I got to the supervisor, a letter was sent to me, and the updates actually occurred within a few days.

EQ (3/24/17): 820 TU (3/24/17): 799 EX (3/24/17): 806
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