I recently sent a GW request to VW Credit regarding lates in 2001/02. I was a co-signor on a car loan and my son missed a couple of payments and the loan was paid in full in early '02. I have owned several cars of every brand built by VW (VW, Audi, Porsche) and have been a very loyal customer for 35 years.
Yesterday I received a letter from the CEO's office. They will not remove the derog's which drop off in 9 months. They were "kind" enough to include a $1,000 customer loyalty voucher for the purchase of a new VW.
My wife just ordered a new S5 Audi, perhaps it is time to change my loyalties....