So when I went to pick up the cargo net hooks Monday, I pointed out the several scratches on the left rear door interior "carbon fiber" trim. She said she'd order a new piece. I texted her yesterday asking if it was going to be days or weeks for it to arrive. I want to get the oil changed at the same time - yeah only 600 miles - or now if it's going to take weeks to arrive. Having been a car guy all my life, I follow MY maintainable schedule. The factory fill oil should be out of the engine ASAP, not 3-15,000 miles. Those first few hundred miles are where the break-in is happening and metal particles are at their highest. Not to mention the car has been on their lot since late June.So her response was she was actually in the middle of it waiting to hear from Hyundai. As a former service advisor, I know what that meant. Hyundai isn't looking at the scratches as a "defect" in the panel or even "damage noted at delivery', or they would have noted it 8 months ago when they got the car. It's "lot damage" whether by an employee or test drives. The trim piece is part of the door panel, meaning they'd have to eat a $700 door panel plus shop labor. Since I'm a REASONABLE guy, I made an offer in compromise lol. Give me a trunk cargo mat, the rear bumper applique to protect it from scratches loading and unloading the trunk, touch up paint and add another 6 oil changes to the ones you already included. At "internal" pricing - sales dept to parts & service - all that is barely half of replacing the door panel. I'm ok with that.
So I got a car stickered at $34,600 + the little dealer sticker with window tint, nitrogen filled tires,etc - $36,700 total asking price, for $27,200 out the door with: cargo net, cargo tray, bumper applique, touch up paint,10 oil changes and Hyundai 4.9% financing at payments I wanted. I'm happy 
@6speed8 wrote:So when I went to pick up the cargo net hooks Monday, I pointed out the several scratches on the left rear door interior "carbon fiber" trim. She said she'd order a new piece. I texted her yesterday asking if it was going to be days or weeks for it to arrive. I want to get the oil changed at the same time - yeah only 600 miles - or now if it's going to take weeks to arrive. Having been a car guy all my life, I follow MY maintainable schedule. The factory fill oil should be out of the engine ASAP, not 3-15,000 miles. Those first few hundred miles are where the break-in is happening and metal particles are at their highest. Not to mention the car has been on their lot since late June.So her response was she was actually in the middle of it waiting to hear from Hyundai. As a former service advisor, I know what that meant. Hyundai isn't looking at the scratches as a "defect" in the panel or even "damage noted at delivery', or they would have noted it 8 months ago when they got the car. It's "lot damage" whether by an employee or test drives. The trim piece is part of the door panel, meaning they'd have to eat a $700 door panel plus shop labor. Since I'm a REASONABLE guy, I made an offer in compromise lol. Give me a trunk cargo mat, the rear bumper applique to protect it from scratches loading and unloading the trunk, touch up paint and add another 6 oil changes to the ones you already included. At "internal" pricing - sales dept to parts & service - all that is barely half of replacing the door panel. I'm ok with that.
So I got a car stickered at $34,600 + the little dealer sticker with window tint, nitrogen filled tires,etc - $36,700 total asking price, for $27,200 out the door with: cargo net, cargo tray, bumper applique, touch up paint,10 oil changes and Hyundai 4.9% financing at payments I wanted. I'm happy
Remind me to take you with me when I finally get my new car in the late summer/fall.