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I don't think anyone here is going to be able to give you a straight answer because short of having your contract in front of us I don't think we can know this. I would suggest calling calming and pleasently and asking for a manager to assist you. Tell them you need their help and explain what the situation is, they will likley do all their policy and the contract allows them to do. If they say they cannot help ask if that is language in the contract or the lenders policy. My guess is they will help you but you will probably need a manager to help out.
Thanks for your reply. The 3rd person that called me over the past week from the excecutive office got a manager to review it. The funds are being reapplied to my monthly payments just as they did the first time. I am waiting to receive everything in writing when they respond to my BBB and CFPB complaints. Too bad I had already sent the complaint to the Attorney General's office before they called me. But if they violated the TILA the AG office need to know.