I'm having serious issues with two HSBC accounts (now cap one) that were included in bankruptcy when I filed on 9/2011. They have been reporting inaccurately and every time I dispute, they verify it. It is reporting as charged off with past due balances and late payment history after bk. I even recently got two letters from HSBC that basically stated that the have received numerous disputes from me and as a result they will only report the trade lines as charged off with the past due balance amounts. I was livid. I tried reaching out to capital executive Office but they haven't really helped. I don't know what to do at that point. I just tried emailing capital one CEO. I am very frustrated.
I've been having the same problem with Chase. Only two days ago did we find out that it had been sold prior to our filing. We had no idea since the CA that bought it never once contacted. Yesterday, I emailed the CEO and heard back from their executive office just a couple hours later. I'm not sure what they'll do for us.
What I want to know is what are the rules? I am having the same problem. I simply cannot get all of my tradelines to remove the "Current Balance Due" and it is seriously skewing my debt-to-income ratio. I get so frustrated dealing with the 3 credit bureaus because it seems like the consumer has absolutely no recourse if something is wrong. Is there anyone on these forums that knows if the FCRA or BK code deals with this situation?
If the accounts were included in bankruptcy, they must update the balance to $0. I suggest you file a complaint with the BBB and the Consumer Financial Protection Bureau. In my situation, I have been tryiing to deal directly with the OC (Capital One) in good faith but they continue to mess up. They recently updated the tradelines again and one account continues to show a past due balance. I will try speaking with th executive office rep again next week. But i'm very close to filing a complaint if it isn't resolved by next week.
At what point though does it become the Credit Bureau's problem for not reporting it correctly? They can obviously see that I am in a Ch. 13, but they continue to report balances on accounts that are also being reported as being IIB?? It's rediculous!
Well I'm not really sure how it should be reporting when in CH13. I think the balances must be updated to $0 once you are discharged. My case was a CH7.