05-10-2017 06:47 PM
05-10-2017 11:20 PM
05-11-2017 06:51 AM
05-11-2017 11:16 PM
05-17-2017 09:57 PM
05-17-2017 10:06 PM
You could try escalating to a CSR supervisor and see if they can point you in another direction. Unfortunately, I don't see you getting rid of the HP though.
05-17-2017 10:54 PM
I think there is a low likelihood of you getting on contact with someone who can help you over the phone. You can try the CFPB route, in most cases this will get someone's attention who can take some sort of action.
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