You could try escalating to a CSR supervisor and see if they can point you in another direction. Unfortunately, I don't see you getting rid of the HP though.
I think there is a low likelihood of you getting on contact with someone who can help you over the phone. You can try the CFPB route, in most cases this will get someone's attention who can take some sort of action.
Again I have merged a thread of your into a previous one that you started on the same subject. Please stop doing this.