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Established Contributor
n777ua
Posts: 566
Registered: ‎05-29-2011

Spark Decline - Options ?

Hey everyone

 

DW applied for a Spark card for her LLC over the weekend and was declined.  She tried calling CapOne to speak to an analyst, and was transferred 3 or more times and no one seemed to be able to help her.  One person couldn't even find the app.  At first she called 800-625-7866, then 800-707-0489.  The second rep gave her a third number, and when she called there the other person spoke such poor Engligh - if at all - that she couldn't even communicate.

 

Any opinions on what she should do next ? A phone number, an email address ? Always appreciate the help here.

 

Cheers.

Amex Green NPSL, Amex BCE $19.7k, Amex HH Surpass $11.3k, Amex Business Gold NPSL, Chase Ink Bold $15k (flex)Chase Sapphire Preffered $26k, Citi Diamond $13.3k, Citi TY Preferred $10.5k, Virgin Atlantic Amex $8k, Discover Motiva $10k, Boa World Elite $10k, US Bank Visa $4.1k, GE Amazon $4k, GE Lowes $6k, BillMeLater $4.4k, Target $.2k, CapOne $2k Von Maur NPSL,
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09Lexie
Posts: 24,147
Registered: ‎09-13-2012

Re: Spark Decline - Options ?

Mega Contributor
Creditaddict
Posts: 18,558
Registered: ‎10-23-2007

Re: Spark Decline - Options ?

What's on her credit?
Email exc office for recon
Fico Scores: EQ 639 Navy, TU 667 GE, EX 677 Prosper (06-27-14)
You will have to put up Electric Fence to keep me in the garden!
Highest Limit: Fidelity Amex $25k (AU)
Lowest Limit: Buckle $250
Over 30 Cards in between :smileytongue:
Established Contributor
n777ua
Posts: 566
Registered: ‎05-29-2011

Re: Spark Decline - Options ? - UPDATE

She received the denial letter and it was because 2 of her reports are frozen, they wanted to pull all three. 

 

This really irks me, she was looking for a business starter card with a low limit for a few expenses a month.  Its my opinion (for whatever that counts for) that one CR should be sufficient, I can see pulling all 3 on a $500k mortgage app.  And thats just what I had her say when she emailed the XO.

 

A very nice woman returned her call and told her that was their policy, but if she unlocked the other two it would only be a soft pull.  My wife is supposed to call back Monday.  

 

This really doesn't make sense to me, though.  They wanted hard pulls on all three, and now if she unlocks the other two CapOne is saying they will only be SPs.  Not sure what to do...leaning towards just telling them thanks but no thanks.

Amex Green NPSL, Amex BCE $19.7k, Amex HH Surpass $11.3k, Amex Business Gold NPSL, Chase Ink Bold $15k (flex)Chase Sapphire Preffered $26k, Citi Diamond $13.3k, Citi TY Preferred $10.5k, Virgin Atlantic Amex $8k, Discover Motiva $10k, Boa World Elite $10k, US Bank Visa $4.1k, GE Amazon $4k, GE Lowes $6k, BillMeLater $4.4k, Target $.2k, CapOne $2k Von Maur NPSL,
Mega Contributor
Creditaddict
Posts: 18,558
Registered: ‎10-23-2007

Re: Spark Decline - Options ? - UPDATE

Maybe she is getting lucky and now that exec office is handling it and manual review is being done they will just do SP on other 2 but Cap1 has ALWAYS pulled all 3 and I have once gotten through with 1 frozen and they pulled 2 but otherwise they want all 3 and the computer kicks the app out if not.

Fico Scores: EQ 639 Navy, TU 667 GE, EX 677 Prosper (06-27-14)
You will have to put up Electric Fence to keep me in the garden!
Highest Limit: Fidelity Amex $25k (AU)
Lowest Limit: Buckle $250
Over 30 Cards in between :smileytongue:
Established Member
ElBerryKM13
Posts: 16
Registered: ‎04-15-2013

Re: Spark Decline - Options ? - UPDATE

I did an app two months ago and got declined. I had my experian report frozen and they pulled EQ only. 

Does anyone know what's a good time to reapply again after a denial? 45 days, 2 months, 6 months?

Mega Contributor
Creditaddict
Posts: 18,558
Registered: ‎10-23-2007

Re: Spark Decline - Options ? - UPDATE

If the issue was frozen reports... Unlock them all and reapply after 30 days.
Fico Scores: EQ 639 Navy, TU 667 GE, EX 677 Prosper (06-27-14)
You will have to put up Electric Fence to keep me in the garden!
Highest Limit: Fidelity Amex $25k (AU)
Lowest Limit: Buckle $250
Over 30 Cards in between :smileytongue:
Established Member
ElBerryKM13
Posts: 16
Registered: ‎04-15-2013

Re: Spark Decline - Options ? - UPDATE

Will do and will report back on the results :smileyhappy:

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Senior Contributor
myjourney
Posts: 25,167
Registered: ‎02-07-2013

Re: Spark Decline - Options ? - UPDATE


ElBerryKM13 wrote:

Will do and will report back on the results :smileyhappy:


What was your reason for denial? Was it for the same reasons as OP?

"Intelligence plus character--that is the goal of true education"
I will be gardening until a better offer/bonus comes along
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Mega Contributor
Creditaddict
Posts: 18,558
Registered: ‎10-23-2007

Re: Spark Decline - Options ? - UPDATE


ElBerryKM13 wrote:

Will do and will report back on the results :smileyhappy:


Any Update?

Fico Scores: EQ 639 Navy, TU 667 GE, EX 677 Prosper (06-27-14)
You will have to put up Electric Fence to keep me in the garden!
Highest Limit: Fidelity Amex $25k (AU)
Lowest Limit: Buckle $250
Over 30 Cards in between :smileytongue:

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