@Anonymous wrote:Called the backdoor number today and they did a hard pull. The rep comes back on the line, acknowledges that I've always paid in full on all my cards, never run a balance, but said in a blatently accusatory tone, that she'd like to know why I have so many cards. I almost said, you already know when I got my cards because I check my report all the time and Barclays does a soft pull every month. But instead I said that I've got about 6 bank cards and 6 department store cards, a pretty healthy mix, untlization well below 30% always on time, never late. She says, well I feel your credit line (still the $500 I started with 7 statements ago) is commensurate with the lines on your other cards. I said no, my other cards are three times or more my Barclay line, to which there was a long pause and she finally said, well that's commensurate with your credit line with us. I then said no, three or more times my $500 line with Barclays is not the same as a $500 line with Barclays nor is it commensurate. She then says "my advice is not to apply for any more cards right now." I told her I didn't call for advice, or to apply for a card, I called to ask if I was eligible for a CLI. She then says, I feel your line with us is sufficient, thank you for calling Barclays.
So what you read about getting other cards while a Barclay cardholder is very true as this was her first and immediate question, and in tone, it was more accusation than question. I pretty much expect to find my Barclays account closed any day now, despite my perfect payment history, and if they don't close it, I will, after I've had it for a year. I expect this kind of nonsense from Cap One. Seems I should have expected it from Barclays.
Sounds like customer service is YMMV with Barclays. I called them for the first time (had the card 6 months) a few weeks ago to do a PC and they were the most respectful and nice bunch of people I've talked to. But I have read here many times that people have ran into Broom Hilda on the other end of the phone with Barclays. They really need to do something about that.
Now if I were you, I'd call back a few times until I got someone who will help you. If I had not called back on a couple of recons that I had (becasue I too got ahold of Broom Hilda a few times) I wouldn't have what I have. So try that if you're up to it, but really what have you got to lose but time right?
