Always best to get those computer approvals over the human ones IMO. You probably would have been approved. If the reports weren't frozen.
This is good example why Chase is a tuff nut to crack sometimes, you either dont make the 5/24 squad or you have 2 many inqs team. On top of double pulls, almost as bad as going the triple route for Cap One lol
I think the problem here was the procedure. Instead of calling the backdoor number, op should have just called the regular application line after unfreezing their reports. They might have stood a chance with a computer approval, but having a human do the first approval gave their report too much scrutiny.