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On August 21 I called in to Comenity after receiving letters to verify info for the following cards
VS
Pier 1
HSN
Carson's
I verified and was instantly approved for all. Since then, anytime I call to get a balance, or try the CLI trick, it sends me to a rep. I asked why and had to go through a seperate verification process, but it still happens. I can't even add an authorized user. i can use the cards, pay them, just nothing else. Any idea why? or what I can do?
Thanks in advance, I am really looking forward to growing with these cards, as they have my lowest limits out of all of my cards.
@nomionekanobe wrote:On August 21 I called in to Comenity after receiving letters to verify info for the following cards
VS
Pier 1
HSN
Carson's
I verified and was instantly approved for all. Since then, anytime I call to get a balance, or try the CLI trick, it sends me to a rep. I asked why and had to go through a seperate verification process, but it still happens. I can't even add an authorized user. i can use the cards, pay them, just nothing else. Any idea why? or what I can do?
Thanks in advance, I am really looking forward to growing with these cards, as they have my lowest limits out of all of my cards.
it means you havent had your cards long enough for an CLI yet. Especially VS, thats 5-9 months typically. The others...wait at least 31 days then try, if you dont get it then, wait 4 months.
Congrats on your approvals!
Is it normal to not be able to do anything??
@nomionekanobe wrote:Is it normal to not be able to do anything??
what do you mean?
I can charge on the cards, and pay my bill, but cannot add an AU, update anything, or get a virtual card on the mobile app. On the phone even to check my balance requires I speak to someone.
@nomionekanobe wrote:I can charge on the cards, and pay my bill, but cannot add an AU, update anything, or get a virtual card on the mobile app. On the phone even to check my balance requires I speak to someone.
Have you asked the phone rep if there's some kind of flag on your account?
yes, and there was, then it was removed, per the rep, and when I called a week later it showed no flags, yet still doing the same.
@nomionekanobe wrote:yes, and there was, then it was removed, per the rep, and when I called a week later it showed no flags, yet still doing the same.
Very weird.
GL!