My Recent Customer Retention Experience

[atd1970]

I decided to clean house and close unwanted cards. Mt criteria for closing was any card with less than a $5,000 limit, or an interest rate over 15.99%. By closing cards my UTIL with not be a factor because I have no current CC debt. Additionally, because I have spent the last year rebuilding, my AAoA is only 10 months, so I am good for 10 years.

Barclay

Rewards- Rep did a PC to Arrival

NFL- Rep moved TL to new Arrival

Chase

Freedom- TL moved to CSP

Slate- TL moved to British Airways

Comenity

Closed 12 Store Cards, no offer, and no interest in dealing with this lender.

Capital One

Sony Card- Closed, no offer

Kohls- SP CLI to $5,000 (was going to sill close, but I like the discounts).

CITI

Home Depot- Offered $2,000 CLI, but no interest rate reduction (24.99%). Closed account

DP- Moved TL to American Airlines (I like the miles)

Synchrony

Walmart Mastercard- No offer, Closed acount (I only got this card because I wanted a Discover, now I have a Discover I no longer want it).

Lowes- Offered $1,500 CLI, closed account because of interest rate (22.99%)

PayPal Smart- No offer, closed account (never used)

Gap Store- Closed, no offer

Old Navy Store- Closed, no offer

Ebates- Closed, no offer

Amazon Sore- Closed account, no offer

Wells Fargo

Dillards Amex- Offered $1,000 CLI, closed card because of interest rate (22.99%)

I now have 12 remaining cards, average limit is $10,000, and interest is between 7.99% and 15.99%

[tcbofade]

That's fantastic!  Yay u!

[Anonymous]

@atd1970 ,

Good work..  That is smart.

[TravellingNomad]

You were able to make citi transfer limts?...that's pretty good! What did you do/say to convince them to do that?

Congrats on the successful house (more like wallet and SD) cleaning.

[atd1970]

CITI was tough. I thought they would offer a PC to Double Cash, but wanted to do a HP.

The American Airlines sees heavy use (i use the card for gas at work). I am unsure if the rep just gave me an CLI on the American Airlines, and closed the DP, or actually transferred the TL.

I guess it doesn't matter, the result was the same.

[CreditMagic7]

Now that's as fine a work of surgical precision as i ever seen. You're to be highly complimented on such a well ordered and decisive quality control operation.

[Anonymous]

Good job and I think you made the right move in keeping open the Kohl's card.  That one is consistently rated as one of the top store cards and if you do shop there it certainly saves you money.

[woodyman100]

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@atd1970 wrote:

I decided to clean house and close unwanted cards. Mt criteria for closing was any card with less than a $5,000 limit, or an interest rate over 15.99%. By closing cards my UTIL with not be a factor because I have no current CC debt. Additionally, because I have spent the last year rebuilding, my AAoA is only 10 months, so I am good for 10 years.

Barclay

Rewards- Rep did a PC to Arrival

NFL- Rep moved TL to new Arrival

Chase

Freedom- TL moved to CSP

Slate- TL moved to British Airways

Comenity

Closed 12 Store Cards, no offer, and no interest in dealing with this lender.

Capital One

Sony Card- Closed, no offer

Kohls- SP CLI to $5,000 (was going to sill close, but I like the discounts).

CITI

Home Depot- Offered $2,000 CLI, but no interest rate reduction (24.99%). Closed account

DP- Moved TL to American Airlines (I like the miles)

Synchrony

Walmart Mastercard- No offer, Closed acount (I only got this card because I wanted a Discover, now I have a Discover I no longer want it).

Lowes- Offered $1,500 CLI, closed account because of interest rate (22.99%)

PayPal Smart- No offer, closed account (never used)

Gap Store- Closed, no offer

Old Navy Store- Closed, no offer

Ebates- Closed, no offer

Amazon Sore- Closed account, no offer

Wells Fargo

Dillards Amex- Offered $1,000 CLI, closed card because of interest rate (22.99%)

I now have 12 remaining cards, average limit is $10,000, and interest is between 7.99% and 15.99%

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Now THAT is the way to do it!

[atd1970]

@ Irish80

I think the Kohls card has got a bad rap in the past. Kohls seemed to give toy limits, and no CLIs. However, Cap One seems a little more flexible as limits go.

Also Kohls, as a store, is one of the few that allow you to stack coupons, and this allows for huge savings.

Kohls also seems to have a very loyal customer base. I think if Cap One offered a Visa/Mastercard version of the card, it would do well.

[Anonymous]

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@atd1970 wrote:

I decided to clean house and close unwanted cards. Mt criteria for closing was any card with less than a $5,000 limit, or an interest rate over 15.99%. By closing cards my UTIL with not be a factor because I have no current CC debt. Additionally, because I have spent the last year rebuilding, my AAoA is only 10 months, so I am good for 10 years.

Comenity

Closed 12 Store Cards, no offer, and no interest in dealing with this lender. 

Capital One

Sony Card- Closed, no offer

Kohls- SP CLI to $5,000 (was going to sill close, but I like the discounts).

CITI

Home Depot- Offered $2,000 CLI, but no interest rate reduction (24.99%). Closed account

DP- Moved TL to American Airlines (I like the miles)

Synchrony

Walmart Mastercard- No offer, Closed acount (I only got this card because I wanted a Discover, now I have a Discover I no longer want it).

Lowes- Offered $1,500 CLI, closed account because of interest rate (22.99%)

PayPal Smart- No offer, closed account (never used)

Gap Store- Closed, no offer

Old Navy Store- Closed, no offer

Ebates- Closed, no offer

Amazon Sore- Closed account, no offer

Wells Fargo

Dillards Amex- Offered $1,000 CLI, closed card because of interest rate (22.99%)

I now have 12 remaining cards, average limit is $10,000, and interest is between 7.99% and 15.99% 

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