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No response from Capital One EO?-- Final Update Success

Regular Contributor

No response from Capital One EO?-- Final Update Success

Has anyone not gotten a response from Capital One EO and if you didn't how did you go about contacting them. 

 

I have emailed them twice. Once 2 weeks ago the Sat before the 4th and once this Monday. I have not gotten any response from them at all. Not even a kick back email saying that the email I sent to was invalid. I used the email that Lexi usually posts a google search link for. 

 

The message I sent was kind of long detailing my concerns/wants. Should I write something very short just asking for help in general with my accounts?

 

Thanks

 

Update: EO rep called back today but we missed the call. Checked our account online and our 1000 was bumped to 2000 and our two 750 were bumped to 1000. It's a step in the right direction at least and now we have contact with them so in 6 months we'll try again.

Message 1 of 25
24 REPLIES
Valued Contributor

Re: No response from Capital One EO?


physicist82 wrote:

Has anyone not gotten a response from Capital One EO and if you didn't how did you go about contacting them. 

 

I have emailed them twice. Once 2 weeks ago the Sat before the 4th and once this Monday. I have not gotten any response from them at all. Not even a kick back email saying that the email I sent to was invalid. I used the email that Lexi usually posts a google search link for. 

 

The message I sent was kind of long detailing my concerns/wants. Should I write something very short just asking for help in general with my accounts?

 

Thanks


Your best bet is to call them. I'm sure someone can provide you with a number.

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Message 2 of 25
Regular Contributor

Re: No response from Capital One EO?


Membersince2013 wrote:

physicist82 wrote:

Has anyone not gotten a response from Capital One EO and if you didn't how did you go about contacting them. 

 

I have emailed them twice. Once 2 weeks ago the Sat before the 4th and once this Monday. I have not gotten any response from them at all. Not even a kick back email saying that the email I sent to was invalid. I used the email that Lexi usually posts a google search link for. 

 

The message I sent was kind of long detailing my concerns/wants. Should I write something very short just asking for help in general with my accounts?

 

Thanks


Your best bet is to call them. I'm sure someone can provide you with a number.


Someone did provide me a number in PM once without me asking for it but I was of the understanding that Cap1 EO doesn't like cold calling. That you are supposed to email first and then they call you back?

 

 

Message 3 of 25
Established Member

Re: No response from Capital One EO?

I sent them an email Sunday evening and received a call last night, so I'm not exactly sure what the delay is with yours. 

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Message 4 of 25
Frequent Contributor

Re: No response from Capital One EO?


physicist82 wrote:

Membersince2013 wrote:

physicist82 wrote:

Has anyone not gotten a response from Capital One EO and if you didn't how did you go about contacting them. 

 

I have emailed them twice. Once 2 weeks ago the Sat before the 4th and once this Monday. I have not gotten any response from them at all. Not even a kick back email saying that the email I sent to was invalid. I used the email that Lexi usually posts a google search link for. 

 

The message I sent was kind of long detailing my concerns/wants. Should I write something very short just asking for help in general with my accounts?

 

Thanks


Your best bet is to call them. I'm sure someone can provide you with a number.


Someone did provide me a number in PM once without me asking for it but I was of the understanding that Cap1 EO doesn't like cold calling. That you are supposed to email first and then they call you back?

 

 


Well considering you emailed first, I would imagine it is not cold calling.  Especially since you waited a reasonable amount of time.

Message 5 of 25
Regular Contributor

Re: No response from Capital One EO?


TheBoss wrote:

I sent them an email Sunday evening and received a call last night, so I'm not exactly sure what the delay is with yours. 


What kind of info did you include in the email you sent them? Was it a short very general email. Or was it an email asking for the things that you wanted? 

Message 6 of 25
Established Contributor

Re: No response from Capital One EO?

I was denied a CLI on their Luv button and asked for help on this forum.  I was told to email the EO which I did and received a response back within a week so asking for more information. It took another couple of weeks to receive a call asking me specifics and then a promise to address my concerns.  Within a few days I received a call back with the requested CLI. 

IMO, I would email them again with a short request. Mine stated that I was wondering about the reason they used to deny my luv button CLI request that got me in the door. The EO was very kind through the whole process which I appreciated.  Keep trying and Good luck!

Message 7 of 25
Mega Contributor

Re: No response from Capital One EO?

If you have a Facebook account contact them through there. Just a short message and only include phone number linked to the account. They are very quick to call you.

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Message 8 of 25
Valued Contributor

Re: No response from Capital One EO?

OP did you try going through the normal channels first (CSR, online chat)?  If you haven't, I would try it.  Even though most likely you will not get results you want, at least you will be able to tell EO you tried the normal route first.

 

I contacted EO through Facebook, and took about a week for them to respond.  However, they did send me an acknowledgment right away. 

 

Good luck!

Message 9 of 25
Highlighted
Member

Re: No response from Capital One EO?


physicist82 wrote:

Has anyone not gotten a response from Capital One EO and if you didn't how did you go about contacting them. 

 

I have emailed them twice. Once 2 weeks ago the Sat before the 4th and once this Monday. I have not gotten any response from them at all. Not even a kick back email saying that the email I sent to was invalid. I used the email that Lexi usually posts a google search link for. 

 

The message I sent was kind of long detailing my concerns/wants. Should I write something very short just asking for help in general with my accounts?

 

Thanks


physicist82, I called them yesterday for a CLI and the guy that helped me was freaking awesome. I detailed my call in this post earlier today. 

 

I think you should give them a call, when I got him on the phone he was ready and eagar to help with whatever I needed.

Message 10 of 25