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(2) Citi cards under one online account.

Frequent Contributor

(2) Citi cards under one online account.

So I have (2) new Citi cards, but when I try to add them to my existing online account it does not let me. It indicates that I have to create a separate account for each. I can't imagine this being true. Is there any way to surpass this? Thanks

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Message 1 of 9
8 REPLIES
Valued Member

Re: (2) Citi cards under one online account.


nenuco wrote:

So I have (2) new Citi cards, but when I try to add them to my existing online account it does not let me. It indicates that I have to create a separate account for each. I can't imagine this being true. Is there any way to surpass this? Thanks


That's odd. I have two Citi cards as well and they show up together on one account.  Have you tried contacting customer service?  


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Message 2 of 9
Frequent Contributor

Re: (2) Citi cards under one online account.

Thanks, I'll give them a call.

Full on Garden Mode (•‿•)
Message 3 of 9
Valued Contributor

Re: (2) Citi cards under one online account.

Is one of them a co-branded card? Like American Airlines, Home Depot, AT&T, etc?

Message 4 of 9
Highlighted
Frequent Contributor

Re: (2) Citi cards under one online account.

Two of them are Hilton, but I applied through the Citi website. Thanks

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Message 5 of 9
Established Contributor

Re: (2) Citi cards under one online account.

I have my 2 cities with the same online Id, Def should call them.
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Message 6 of 9
Valued Contributor

Re: (2) Citi cards under one online account.


nenuco wrote:

Two of them are Hilton, but I applied through the Citi website. Thanks


So you have 1 purely Citi card and 2 Hilton cards right?

 

I don't think you can put co-branded card together with pure Citi card. In my case I have Forward and ThankYou Preferred under one account, but AT&T on separate account. Like you said, Citi wouldn't let me add AT&T to my existing Citi account.

Message 7 of 9
Frequent Contributor

Re: (2) Citi cards under one online account.


trumpet-205 wrote:

nenuco wrote:

Two of them are Hilton, but I applied through the Citi website. Thanks


So you have 1 purely Citi card and 2 Hilton cards right?

 

I don't think you can put co-branded card together with pure Citi card. In my case I have Forward and ThankYou Preferred under one account, but AT&T on separate account. Like you said, Citi wouldn't let me add AT&T to my existing Citi account.


That sounds absurd. How inconvinient is this. My Chase Hyatt can be seen under the same account as my Chase Freedom and CSP. 

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Message 8 of 9
Regular Contributor

Re: (2) Citi cards under one online account.

I can confirm that you cannot mix cobranded cards with regular cards.  Is it inconvenient, absolutely.  Is it a bit dumb, sure.  But, there is no way around this that I have found and I have contact Citi about once every six months about a possible "fix" and that has never happened.

Message 9 of 9