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Contributor
Posts: 228
Registered: ‎07-30-2011
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(2) Citi cards under one online account.

So I have (2) new Citi cards, but when I try to add them to my existing online account it does not let me. It indicates that I have to create a separate account for each. I can't imagine this being true. Is there any way to surpass this? Thanks

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Valued Member
Posts: 36
Registered: ‎12-18-2011
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Re: (2) Citi cards under one online account.


nenuco wrote:

So I have (2) new Citi cards, but when I try to add them to my existing online account it does not let me. It indicates that I have to create a separate account for each. I can't imagine this being true. Is there any way to surpass this? Thanks


That's odd. I have two Citi cards as well and they show up together on one account.  Have you tried contacting customer service?  


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Contributor
Posts: 228
Registered: ‎07-30-2011
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Re: (2) Citi cards under one online account.

Thanks, I'll give them a call.

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Registered: ‎11-11-2010
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Re: (2) Citi cards under one online account.

Is one of them a co-branded card? Like American Airlines, Home Depot, AT&T, etc?

In My Wallet:
Citi Forward (12/2010) | Citi Dividend (05/2011) | Chase Freedom (11/2011) | GECRB/PayPal (05/2012)
Discover it (07/2012) | AMEX BCP (09/2012) | TD/Target REDCard (10/2012) | Chase Ink Classic (11/2012)
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Contributor
Posts: 228
Registered: ‎07-30-2011
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Re: (2) Citi cards under one online account.

Two of them are Hilton, but I applied through the Citi website. Thanks

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Re: (2) Citi cards under one online account.

I have my 2 cities with the same online Id, Def should call them.
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Cap One Journey 500 | Discover IT 500 | GE Home Design 5.6k | GE HHGREGG 5k | Amex Zync NPSL | Amex BCE 6k | Citi Forward 4.2k | Citi Dividend 3k | GE BrandsMart 1k | GE Lowes 8.5k | Discover Walmart 7.5k | Barclays Apple 2.5k | BoA CR 2.7k | CSP 7.2k | Platinum Prestige 5k | IT Chrome 4k | Slate 2.3k |
Valued Contributor
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Registered: ‎11-11-2010
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Re: (2) Citi cards under one online account.


nenuco wrote:

Two of them are Hilton, but I applied through the Citi website. Thanks


So you have 1 purely Citi card and 2 Hilton cards right?

 

I don't think you can put co-branded card together with pure Citi card. In my case I have Forward and ThankYou Preferred under one account, but AT&T on separate account. Like you said, Citi wouldn't let me add AT&T to my existing Citi account.

In My Wallet:
Citi Forward (12/2010) | Citi Dividend (05/2011) | Chase Freedom (11/2011) | GECRB/PayPal (05/2012)
Discover it (07/2012) | AMEX BCP (09/2012) | TD/Target REDCard (10/2012) | Chase Ink Classic (11/2012)
BofA BBR (04/2013) | FNBO/Overstock.com (02/2014) | Barclaycard Arrival (04/2014) | FIA/Fidelity AMEX (04/2014)
Contributor
Posts: 228
Registered: ‎07-30-2011
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Re: (2) Citi cards under one online account.


trumpet-205 wrote:

nenuco wrote:

Two of them are Hilton, but I applied through the Citi website. Thanks


So you have 1 purely Citi card and 2 Hilton cards right?

 

I don't think you can put co-branded card together with pure Citi card. In my case I have Forward and ThankYou Preferred under one account, but AT&T on separate account. Like you said, Citi wouldn't let me add AT&T to my existing Citi account.


That sounds absurd. How inconvinient is this. My Chase Hyatt can be seen under the same account as my Chase Freedom and CSP. 

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Regular Contributor
Posts: 165
Registered: ‎08-13-2009
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Re: (2) Citi cards under one online account.

I can confirm that you cannot mix cobranded cards with regular cards.  Is it inconvenient, absolutely.  Is it a bit dumb, sure.  But, there is no way around this that I have found and I have contact Citi about once every six months about a possible "fix" and that has never happened.

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