My experience with BarclaysBankUS: they have followed through with everything they have said. However, if you don't feel comfortable with this situation, call another rep and confirm that a request to remove has been placed. They are pretty good to work with as CC companies go.
Starting Score: 642
this isn't about Barclays, but I just noticed that when WFNNB (NOT wells fargo) reviewed my three accounts for a CLI back in July, they were recorded on Experian as hard pulls. I called their customer service line this afternoon and was told that WFNNB coded these for soft pulls and that I need to dispute directly with Experian.
Just typed up my letter and am putting it in the mail this afternoon. What I wrote was:
"I contacted WFNNB on 11/29/11 at 1:06pm PST and spoke with a customer service representative and verified taht the below inquiries were to be placed as "soft pulls" on my credit report although they are being reported as "hard pulls". I was directed to file a dispute with Experian to have these inquiries recoded to a soft pull as intended by the creditor WFNNB. Please feel free to contact me directly with any questions."
I'll let you know if this works 
@bichonmom wrote:I called and spoke w/rep today, who said that they will remove the 2nd one and that it was done in error. It was supposed to be soft. I wonder if this has happened to anyone else and if so, if they did remove the 2nd hit.
Thanks!
This same thing happened to me, but with AmEx, I was told the same thing that you were told.
AmEx sent a Suppression notice to EX to have the inq removed, IIRC, it took like 15 days if that.
I would not call Barclay every day, give them some time to send the Suppression to TU and it will take TU a few days to update.
If the inq is not gone within 20-25 days I would then call Barclay back.
If it makes you feel better, call Barclay back today/tomorrow and speak to a different rep (ask for a Manager/Supervisor) and just let him/her know the situation, and see if you get the same answer the first rep gave you.
Keep us posted.
@Anonymous wrote:
@bichonmom wrote:I called and spoke w/rep today, who said that they will remove the 2nd one and that it was done in error. It was supposed to be soft. I wonder if this has happened to anyone else and if so, if they did remove the 2nd hit.
Thanks!
This same thing happened to me, but with AmEx, I was told the same thing that you were told.
AmEx sent a Suppression notice to EX to have the inq removed, IIRC, it took like 15 days if that.
I would not call Barclay every day, give them some time to send the Suppression to TU and it will take TU a few days to update.
If the inq is not gone within 20-25 days I would then call Barclay back.
If it makes you feel better, call Barclay back today/tomorrow and speak to a different rep (ask for a Manager/Supervisor) and just let him/her know the situation, and see if you get the same answer the first rep gave you.
Keep us posted.
That's a relief! Thank you. The rep seemed to know what he was doing (much diff than Cap One! 
). He told me it could take up to 30 days to be removed, so I'll just wait and check up on my CR.
Does anyone know if the CMS let you know when an inq is removed, or do I have to keep checking up on my own?
@bichonmom wrote:
@Anonymous wrote:
@bichonmom wrote:I called and spoke w/rep today, who said that they will remove the 2nd one and that it was done in error. It was supposed to be soft. I wonder if this has happened to anyone else and if so, if they did remove the 2nd hit.
Thanks!
This same thing happened to me, but with AmEx, I was told the same thing that you were told.
AmEx sent a Suppression notice to EX to have the inq removed, IIRC, it took like 15 days if that.
I would not call Barclay every day, give them some time to send the Suppression to TU and it will take TU a few days to update.
If the inq is not gone within 20-25 days I would then call Barclay back.
If it makes you feel better, call Barclay back today/tomorrow and speak to a different rep (ask for a Manager/Supervisor) and just let him/her know the situation, and see if you get the same answer the first rep gave you.
Keep us posted.
That's a relief! Thank you. The rep seemed to know what he was doing (much diff than Cap One!
Does anyone know if the CMS let you know when an inq is removed, or do I have to keep checking up on my own?
I guess that all depends on the CMS you are using and the alerts they provide, do you know if your CMS has alerts, I use FCR.com for EX and I got an alert when the inq hit, but I don't think I got one when the inq was removed, I just refreshed my report every 2 or 3 days until I saw that the inq was removed.
But your CMS could have that alert available, you may want to check and see if you have an edit/update your alerts option available and set them accordingly.
I don't blame you for being skeptical. I was actually thinking exactly what mustang wrote above. I would give them a couple weeks but call before a month's up if you don't notice the change/deletion. I have my fingers crossed for you!
john (or anyone who knows) - what service is your screen shot from?
Starting Score: 648