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Super Contributor
Posts: 9,144
Registered: ‎04-22-2013
0

A Personal Message from Citi Cards CEO Jud Linville

I just got a personal message from Citi Cards CEO.  It must be personal, because it said so!

 

I particularly liked:

 

The Citi ThankYou and Citi ThankYou Preferred Cards are the only cards that let you earn double ThankYou Points on purchases for both dining and entertainment at no annual fee.

 


The underlining of "only" is to make sure that you don't miss that out of the HUGE universe of credit cards that offer TYP, these two are the only ones that......  And even more specially, the Forward offers 5x and the new nerfed Premier offers 3x, so 2x is actually one of the worst!

Moderator
Posts: 27,149
Registered: ‎09-13-2012
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Re: A Personal Message from Citi Cards CEO Jud Linville

Do you think Citi saw the survey and realized they needed to reach out....personally. : smileylol:
Moderator
Posts: 5,298
Registered: ‎08-12-2013
0

Re: A Personal Message from Citi Cards CEO Jud Linville

I think Citi was IIB for me, so looks like I'll never ever ever get one of these "personal messages" from them.  Oh well.  I'll just cry about it to some other CCC. 


Start: 619 (Wally, 9/2013) | Current: 669 (Wally, 2/4/15), 756 (Merrick, 2/16/15)
AMEX BCE $13500 | Care Credit $10200 | JCP $8000 | Walmart Store $5000 | Amazon Store $5000 | Overstock $4900 | Cap 1 QS1 $4000 | AMEX Costco TE $3500 | Macy's Special Events $2900 | Macy's Revolving $2500 | CU Visa $2500 | Sony Card $2500 | Macy's AMEX $1500 | VS $1450 | Gold Violin $1450 | Citi DC WMC $1200 | Merrick $1200 | Target $1000 | ~~Gardening Since 12/23/14
Super Contributor
Posts: 9,144
Registered: ‎04-22-2013
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Re: A Personal Message from Citi Cards CEO Jud Linville

[ Edited ]

So no-one feels left out....

 

Dear XXXX

When you tell us your ideas and concerns, we listen. We want to share an update on some changes we made to continue to provide better service for you.
You told us you wanted more options to use your points. We added 11 new gift card brands to the ThankYou Rewards collection, including popular retailers like The Children’s Place, Aéropostale® and The Cheesecake Factory®.
When you visit thankyou.com, you can find more relevant rewards items using the newly redesigned search engine, and can use the new comparison tool to easily compare rewards side-by-side.
You can learn about this and more on my blog post. Please continue to give us your feedback. We promise to keep listening and working hard to make your experience everything you expect from Citi.
Warm regards,
Valued Contributor
Posts: 1,399
Registered: ‎09-01-2011
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Re: A Personal Message from Citi Cards CEO Jud Linville

Does anyone comment on the Citi blog? I checked a lot of entries and all have no comments but I see a comment box. No participation or does Citi simply reject all comments? lol

Senior Contributor
Posts: 3,528
Registered: ‎01-19-2009
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Re: A Personal Message from Citi Cards CEO Jud Linville

I got this letter too, Its now my go to card for restaurants

Super Contributor
Posts: 9,144
Registered: ‎04-22-2013
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Re: A Personal Message from Citi Cards CEO Jud Linville

I commented on this one (whining about the Premier).  So I'll see if it shows up.

Established Contributor
Posts: 620
Registered: ‎05-09-2009
0

Re: A Personal Message from Citi Cards CEO Jud Linville

Same email was in my inbox today too.

Current Score: EQ: 807 TU: 811 EX: 813 (Fico) 8/14
Goal Scores: 760 Across all 3-Finally


Citi TY Premier 46.5k| Discover 15.6k|BOA WMC 30.5k|Barclays Juniper Rewards 15k|Barclays Amex 20k| CapOne 15K|Chase Freedom VS 19.3k|Citi Dividend WMC 25k|FNBO 15.5k|CSP 22.1K|Chase Marriott 31.3k|Citi TYP 20K|Citi DP 16.5k|Macys 5k|Sams MasterCard 15k|Barclay Arrival Plus WEMC 18.7k|Chase IHG WMC 26k|Citi Double Cash 10k|Chase MileagePlus Explorer 14k|Amex Everyday 16.2k
Contributor
Posts: 158
Registered: ‎08-23-2013
0

Re: A Personal Message from Citi Cards CEO Jud Linville

All you citi people should suggest them extending an offer to me. "Too many inquires" due to a new job moving my to a different state, means apt HP, cable/Internet HP and new bank HP. This is different from too many credit card inq. Sheesh! Citi doesn't like my money.

Gardening now for that spring harvest Entered 9/4/13 leaving 4/14
Regular Contributor
Posts: 231
Registered: ‎06-15-2013
0

Re: A Personal Message from Citi Cards CEO Jud Linville

I got a different email today:

 

When you tell us your ideas and concerns, we listen. We want to share an update on some changes we made to continue to provide better service for you.
Fees are something we all try to avoid and we are working to determine where they can be eliminated.  You will no longer be charged an expedited payment fee if you need to make a last minute payment over the phone.  We also removed the statement copy fee for past billing statement requests.
In addition, we want you to have flexibility to pay your account.  When you use our AutoPay option, you can arrange to pay your minimum amount due, full monthly balance or other amount that you choose.
Please continue to give us your feedback.  We promise to keep listening and working hard to make your experience everything you expect from Citi. 
Citi AA VS - 10k - 12.24% - 6/12 ~ Chase Ink+ WEMC - 5k - 10.24% - 7/12 ~ Chase Freedom VS - 5k - 12.99% - 2/13 ~ Chase Hyatt VS - 5k - 15.24% - 6/13 ~ Amex Hilton - 5.8k -12.24% - 8/13 ~ Chase IHG WMC - 3k - 15.24% - 1/14 ~ Chase Ink$ VS - 5k - 13.24% - 5/14 ~ NFCU $ VS - 14k - 9.65% - 12/14 ~ Citi AA WEMC - 2.9k - 13.99% - 12/14

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