Never got an email thanking me for small but got my small biz credit promptly.
anyone else get their credits yet?
I had to send them an email to get 2 of the four credits. but i got them all now
I received mine a couple of days ago,.
Never got the confirmation email. I purposely searched for a place to go use my AMEX when I got off work on Saturday since all the places I knew were small bizs were closed by that time. On their website it listed a Payless Shoe store at my area mall! I checked it like 3 times because I didn't get how a national shoe store would be considered for small business saturday but figured it may be a privately owned location? Finally went ahead went over there to make a purchase, wanted some cheap boots anyway. I even screenshot it on my phone, showing the address because it matched what was on the receipt from the store. Wanted proof incase AMEX tried some funny business.
Last night I sent a tweet to the ask amex account on twitter and they asked me to email, so I did. They responded that that store was not eligible and that was why I didn't get the credit. I responded according to your small business saturday site, this was an eligible location and I had the screenshot to prove it. Received an automated email back saying I would get a response in 10 hours.... Let's see what happens...
i still haven't received mine for the pet store i shoped at. kind of odd when i confirmed that it was a small business according to the small business website.
My $25 credit showed up on Monday. Was really nice to take my wife to a nice local Mexican restaurant for lunch, leave a decent tip, and only pay $1 for the whole thing! (The tip brought the total up to $26)
ok update; i did the correspondence finally, and promply received both credits. now i am a happy camper. i was hesitant to email as i figured this would be a nusiance to them. but it turns out sending them a website email is exactly what you need to do for this issue.
My girlfriend and I got all 3 of our credits within 2 days of the charge being posted.
Apparently the "list" they had were not definite eligible small businesses because one I went to first didn't even take amex
That's weird, I assumed that was how they came up with the list on their site... I wouldn't think it would be that difficult for them to filter it to only businesses that accept their cards. I could be wrong though, maybe it's more complicated than I'm imagining. It is a little odd though that they would even provide a list at all if the ones on their list aren't necessarily elligible.