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Contributor
Posts: 298
Registered: ‎08-16-2011
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AMEX Bill Pay????

I'm an AU on my fiance's zync card. I enrolled online and added my bank info.. Why cant I make payments on her purchases?! I've looked everywhere but cant find it??


Starting Score 8/16/11: TU:552 EQ:575 EX:480 via State Farm
Current Score: TU:608 EQ:601 EX:580 via AMEX
Goal Score: EQ:650 TU:650


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Epic Contributor
Posts: 25,251
Registered: ‎10-23-2007
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Re: AMEX Bill Pay????


Pacman2012 wrote:

I'm an AU on my fiance's zync card. I enrolled online and added my bank info.. Why cant I make payments on her purchases?! I've looked everywhere but cant find it??


The best way to solve this if Fiance trusts you (I would assume!) she can either call or log in to her account and make you a manager of the account.  This allows you to do virtually ANYTHING with Amex.  You will have online view of everything just like she does, you can call in do product changes, CLI requests, Add and Remove other people, not really much you can't do.

Fico Scores: EQ- 670., TU 710 Sync, EX 728 SoFi(05/04/15)
I'm just trying to catch up to RON1
95 Cards and Counting Smiley Tongue
Contributor
Posts: 298
Registered: ‎08-16-2011
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Re: AMEX Bill Pay????

Will do! Thanks!


Starting Score 8/16/11: TU:552 EQ:575 EX:480 via State Farm
Current Score: TU:608 EQ:601 EX:580 via AMEX
Goal Score: EQ:650 TU:650


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Regular Contributor
Posts: 219
Registered: ‎06-17-2011
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Re: AMEX Bill Pay????

I dont believe that will work. Even though you are now a manager, I believe the seperate logon you create as an AU will only see the AU card. In order to see both cards and the whole account you will need to logon with her userID and password.

Contributor
Posts: 298
Registered: ‎08-16-2011
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Re: AMEX Bill Pay????

Well I called AMEX and the CSR confirmed the above comment that as an account manager I could have access to everything just as she has.


Starting Score 8/16/11: TU:552 EQ:575 EX:480 via State Farm
Current Score: TU:608 EQ:601 EX:580 via AMEX
Goal Score: EQ:650 TU:650


Take the FICO Fitness Challenge
Regular Contributor
Posts: 219
Registered: ‎06-17-2011
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Re: AMEX Bill Pay????

Yes you will have "access" But her card wont show with your logon id and password. If I am wrong about this let us know. But I believe that even after she makes you a manager, the userID and password you set up will still only show the AU card.

Contributor
Posts: 298
Registered: ‎08-16-2011
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Re: AMEX Bill Pay????

Will do.. We just havent had the time but we will do it this weekend and I will update.


Starting Score 8/16/11: TU:552 EQ:575 EX:480 via State Farm
Current Score: TU:608 EQ:601 EX:580 via AMEX
Goal Score: EQ:650 TU:650


Take the FICO Fitness Challenge
Super Contributor
Posts: 6,670
Registered: ‎04-07-2008
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Re: AMEX Bill Pay????


Pacman2012 wrote:

Will do.. We just havent had the time but we will do it this weekend and I will update.


Lets see how much your fiancee loves you LOL 




Established Member
Posts: 27
Registered: ‎09-20-2011
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Re: AMEX Bill Pay????

[ Edited ]

Pacman2012 wrote:

I'm an AU on my fiance's zync card. I enrolled online and added my bank info.. Why cant I make payments on her purchases?! I've looked everywhere but cant find it??



I added my boyfriend as an AU to my Amex Premier Rewards Gold card about eight months ago and he had the same problem. After about one full statement cycle, it just magically went away. Now he can pay any amount, including or above my charges. The solution in the mean time is to use bill pay through your online banking website, that will still work.

New Member
Posts: 1
Registered: ‎12-09-2010
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Re: AMEX Bill Pay????

My fiancé made me an account manager on his accounts. I can confirm that when I log in using my user id and a passkey (mother's date of birth, AMEX gives you an option) and I can see all the information for his accounts. The only thing I had to do was call in because my original login only showed me the AU information, so I had to setup a new login to see all the information. I can see his bank accounts to pay with as well as my own and his charges and mine. The primary cardholder will have to setup the account manager through AMEX online or over the phone and the account manager will get an email to setup the account. I think I waited too long and that is why I had to get a new login. But I can see everything even though I am an AU. Hope this helps.

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