in this case OP found his ticket but the service was already made. In any case the permit fell and the tow service couldnt have known so they acted accordingly. If not the whole amount, they should at least have refunded half of it. This was an honest mistake from both sides.
Austin what AMEX card do you have if I may ask?
@Anonymous wrote:
I do agree the tow company had every right to tow, but the fact that they told me they would not charge if the permit was inside the vehicle and then I ended up finding it within an hour inside, just made me feel a little upset that they didn't stand by their word.
Oh, further info not revealed before!
Wish you'd said that in your original post, it would've saved me a rant!
Never mind!
ETA: You did, in fact, say in your original post that if you had found the permit, you would've slid on the tow payment. The question in my mind is, how did the tow company mean that, like in come up with the permit right then and there, or what?
If I've misunderstood anything, please let me know...I'm a big boy, and I'll take the hit! Like always. 
But I'm honest about it! 
@Anonymous wrote:Recently had my car towed because I was at a friends place and the parking permit " wasn't displayed"....well turns out when I went to pick up my car, I couldn't find the parking permit anywhere, so the guy made me pay the $189 to get my car out, said if I would have found my permit, I would have gotten the fee waived....anyways, went ahead a paid it and left in a bad mood of course...well later that day, I end up finding the parking permit under my seat, hidden under the floor mat...somehow it fell. I called the towing place up and told them and they said that there was nothing I could do, since I already paid, and then they hung up on me. Called and spoke to two other people who told me the same thing.
Three days later, (yesterday), got a voicemail from AMEX while at work, said I needed to call back, I called back on my lunch and they asked about an unusual charge from a towing company, which I thought was weird since I haven't even had my card for more than a month, but I assume they mean unusual maybe because of the business type, or something they could see on their end that looked weird with the transaction. I told them the whole story, and I also told them how I ended up finding my parking permit later on in the day and how they still wouldn't refund me. CSR put in the details and told me I'll be receiving a credit for that charge, and "not to worry about it, it's taken care of"...I was so shocked I didn't expect for AMEX to take care of a problem that wasn't even their fault, it was honestly my own fault, but clearly unfortunate what happened, and that the merchant wouldn't work with me.
So only a month into having AMEX, they're clearly going to have my business, and reccomendation to others in the future as the card that everyone should have, because they do treat their cardmembers right, even if they don't have 20+ years of history with them. Sure did make my day
That was disclosed no?
You type faster than I do...
See previous post.
lol no pointing fingers just thought i'd point it out
Good job at it, too!