@Anonymous wrote:Recently had my car towed because I was at a friends place and the parking permit " wasn't displayed"....well turns out when I went to pick up my car, I couldn't find the parking permit anywhere, so the guy made me pay the $189 to get my car out, said if I would have found my permit, I would have gotten the fee waived....anyways, went ahead a paid it and left in a bad mood of course...well later that day, I end up finding the parking permit under my seat, hidden under the floor mat...somehow it fell. I called the towing place up and told them and they said that there was nothing I could do, since I already paid, and then they hung up on me. Called and spoke to two other people who told me the same thing.
Three days later, (yesterday), got a voicemail from AMEX while at work, said I needed to call back, I called back on my lunch and they asked about an unusual charge from a towing company, which I thought was weird since I haven't even had my card for more than a month, but I assume they mean unusual maybe because of the business type, or something they could see on their end that looked weird with the transaction. I told them the whole story, and I also told them how I ended up finding my parking permit later on in the day and how they still wouldn't refund me. CSR put in the details and told me I'll be receiving a credit for that charge, and "not to worry about it, it's taken care of"...I was so shocked I didn't expect for AMEX to take care of a problem that wasn't even their fault, it was honestly my own fault, but clearly unfortunate what happened, and that the merchant wouldn't work with me.
So only a month into having AMEX, they're clearly going to have my business, and reccomendation to others in the future as the card that everyone should have, because they do treat their cardmembers right, even if they don't have 20+ years of history with them. Sure did make my day
You might also consider that this could also be something of a scam for the towing company. Tow a car with the permit showing, hide the permit in the car, Ka'ching! Locked or not, I'm sure a towing company can get into the vehicle without leaving a mark. It's a quick buck on a slow day.
I find it dubious that the permit "found it way" under the seat & under the floor mat on it's own. It smells fishy.
AustinTex21 wrote:
I have the AMEX Zync card. My first card with AMEX, but for sure not my last.
Thanks for the feedback guys, I do agree the tow company had every right to tow, but the fact that they told me they would not charge if the permit was inside the vehicle and then I ended up finding it within an hour inside, just made me feel a little upset that they didn't stand by their word. I wouldn't have initiated a dispute myself, but when AMEX called me due to their own security alert and I explained what happen, they automatically refunded it to me, it wasn't something I ever expected to be done and probably nothing I would have pursued with the merchant, I figured what was done was done.
But yes, to answer the question, it was with my ZYNC.Ok that's different since they told you that they wouldnt charge you if the permit was inside you vehicle which it was. So this case they should have reimbursed you fully. Heck it was their own integrity at stake and they failed miserably.
Ok that's different since they told you that they wouldnt charge you if the permit was inside you vehicle which it was. So this case they should have reimbursed you fully. Heck it was their own integrity at stake and they failed miserably.
True but it's a towing company and theyre notoriously not the greatestest customer service companies 
im not sure how much they cared about their integrity.
