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AMEX not expediting new cards, at least one CSR says so

Valued Contributor

AMEX not expediting new cards, at least one CSR says so

I called it to try to get my BCP expedited for vacation next week, CSR (US based) stated that they are no longer expediting new accounts because of fraud concerns.  They will still expedite replacement cards when needed.  

 

Just one CSR's statement, take it for what its worth.

Starting a whole new chapter
Message 1 of 23
22 REPLIES
Regular Contributor

Re: AMEX not expediting new cards, at least one CSR says so

They do expedite because when I approved with my card I ask if I csn have it early so I can use it for my vacay. And that is only last week.
Heart trying to reach 800! Heart
Gardening till 12/14 Smiley Tongue
Message 2 of 23
Valued Contributor

Re: AMEX not expediting new cards, at least one CSR says so

It took along time for me to get my Delta AMEX Gold back in June. I called and asked where it was a CSR told me "We've run out of the special plastic that we used to make the cards… When we get more in it will be sent to you."

LOL
FICO 08-EX: 746 TU: 752 EQ: 750 AAoA: 4yrs TLs: 40 Neg: 0

Credit Limits: $300,000+
Miles: 400,000+
MRPs: 200,000+
Cash Back: $2,000+
Message 3 of 23
Frequent Contributor

Re: AMEX not expediting new cards, at least one CSR says so

If by expedited Amex means sent via FedEx, I received my new card last week two days after approval. This was after the CSR asked if I needed it expedited and I said no.

________________________________________________________________________________
Message 4 of 23
Regular Contributor

Re: AMEX not expediting new cards, at least one CSR says so

Mine is UPS Smiley Wink
Heart trying to reach 800! Heart
Gardening till 12/14 Smiley Tongue
Message 5 of 23
Regular Contributor

Re: AMEX not expediting new cards, at least one CSR says so

Call them back, tell them u want to enjoy ur card and their benifits for ur travel.
Heart trying to reach 800! Heart
Gardening till 12/14 Smiley Tongue
Message 6 of 23
Valued Contributor

Re: AMEX not expediting new cards, at least one CSR says so


newbiewife wrote:
Call them back, tell them u want to enjoy ur card and their benifits for ur travel.

I'm not stressing it.  It's not like it will be difficult to hit my $1k spend in 3 months.  Hell, I hit my Sapphire spend in a couple of weeks.  CSP will get the spend for the week on vacation.

Starting a whole new chapter
Message 7 of 23
Community Leader
Valued Contributor

Re: AMEX not expediting new cards, at least one CSR says so


lhcole77 wrote:
I called and asked where it was a CSR told me "We've run out of the special plastic that we used to make the cards… When we get more in it will be sent to you."

LOL

Smiley Very Happy

Message 8 of 23
Super Contributor

Re: AMEX not expediting new cards, at least one CSR says so


sccredit wrote:

I called it to try to get my BCP expedited for vacation next week, CSR (US based) stated that they are no longer expediting new accounts because of fraud concerns.  They will still expedite replacement cards when needed.  


A Fed Ex/UPS delivery where the parcel is often left on the front door or lobby even when a signature is required is often not as reliable as a USPS delivery into your private mailbox.  

 

So, in this case, it makes sense.

 

 

Message 9 of 23
Valued Contributor

Re: AMEX not expediting new cards, at least one CSR says so

interesting... here is an excert from an email I recieved from AMEX about 10 minutes ago:

 

"We are pleased to
approve your application for the Starwood Preferred Guest Credit CardSM
from American Express, and we'd like to welcome you to the benefits and
services that come with Cardmembership.

 

We are expediting the delivery of your Card, and you will receive it in 2 to 3
days. However, you can begin managing your account now by registering for
online access. When you set up your online account, you can customize your
preferences so you'll be ready to view your transaction activity, manage your
rewards and much more once you begin using your Card. If you haven't already
done so, you can go to americanexpress.com/onlineregistration
and register for online access using the Reference Number at the top of this
email. Please note that your Reference Number will only be valid for 15 days.
"

Chase Sapphire Perferred | Chase Freedom | AMEX Platinum | AMEX Delta Platinum | AMEX SPG | Capital One Venture | Capital One Quicksliver | Discover IT | ABFCU Visa | Citi AA WEMC
Message 10 of 23