AMEX secure message......No response?

[jlfce1]

I went back to my outbox online just to make sure it sent (I had received confirmation too).  Sent a secure message on Monday (8/19) @ 10AM - have yet to receive a response.  Is this common customer service for Amex?  This is my first experience and it's not a good one.....

[09Lexie]

I reported a few weeks ago, that secure messages were being delayed up to 3 business days and they encouraged live chat. There was a disclaimer when I went to send my message-also they were doing away with the feature entirely next week.

[jlfce1]

---

@09Lexie wrote:
I reported a few weeks ago, that secure messages were being delayed up to 3 business days and they encouraged live chat. There was a disclaimer when I went to send my message-also they were doing away with the feature entirely next week.

---

Ok, thanks for the feedback.  I don't see anywhere that it allows me to live chat.  It gives me options to call, secure message and use twitter? I prefer not to put my personal questions out there on twitter.  Anyway, I don't have an issue calling, I've just never experienced and unanswered secure message so it was starting to leave a bad taste in my mouth.  I'm guessing at this point I should call and see if they can view they can view the message and give me an answer. Thanks again!

[thom02099]

---

@jlfce1 wrote:

---

@09Lexie wrote:
I reported a few weeks ago, that secure messages were being delayed up to 3 business days and they encouraged live chat. There was a disclaimer when I went to send my message-also they were doing away with the feature entirely next week.

---

Ok, thanks for the feedback.  I don't see anywhere that it allows me to live chat.  It gives me options to call, secure message and use twitter? I prefer not to put my personal questions out there on twitter.  Anyway, I don't have an issue calling, I've just never experienced and unanswered secure message so it was starting to leave a bad taste in my mouth.  I'm guessing at this point I should call and see if they can view they can view the message and give me an answer. Thanks again!

---

I had the same confusion, but it's when you start to generate a secure message, you should now get a prompt that initiates a chat.  Yup, it's confusing...and not very customer service friendly.