Already loving Amex

[Anonymous]

I added an AU last month. They mailed the card out, never got it. Called 2weeks ago, and they sent another one. Never got it. They verified the address which is correct. I called back today, they were very apologetic, and stated that it should have been delivered on August 15th. She stated she would rush the card, and I should have it by Friday. Let's hope it arrives.

She kept praising me for how I am handling the account. Already made a big payment, yet the payment isn't even due yet. She then tells me, she is giving me a $25 dollar statement credit for the hassle with the card delivery. Amex cs is the best I've dealt with so far. Including discover! 😊

[OmarGB9]

Very nice. Sorry about the issues. But glad Amex is doing what they can to make you happy.

[Anonymous]

Hope my mom gets the card soon. She spends 600 every 2 weeks on groceries. I get to reap the benefits! Lol

[OmarGB9]

Lol well yes definitely hope the card arrives soon!

[UncleB]

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@Anonymous wrote:
Hope my mom gets the card soon. She spends 600 every 2 weeks on groceries. I get to reap the benefits! Lol

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Good to hear legendary Amex customer service is alive and well!

[bz386]

So Amex screwed up three times by not sending you the card they promised to, and you call that good customer service? Weird definition of customer service you have there. 

[Anonymous]

It wasn't cs fault.

[bz386]

I guess we have different definitions of customer service then.

[Anonymous]

Do cs ship the card? If so then maybe they aren't so great. Lol

[Anonymous]

I should have titled it, already love Amex CS.