Credit Cards

[haulingthescoreup]

This supervisor has a supervisor, and so on, and so on. I'd keep calling and keep being polite, while letting them know how upset you are, and working your way up the chain. I would also keep mentioning that you have always heard of AmEx's excellent customer service, and that you hope that they will work with you.

That's crazy that they didn't update the web site, and depended on one piece of snail mail to notify you.

Did the supe say why they canceled it back in June?

[SmartCookie]

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Lawlover2 wrote:

Nothing . . . I am so mad!  I called last night and the supervisor told me had I requested this w/in 3 months of my card being cancelled, she could have done something.  I never new but my card was canceled in June!!!  When I got online to pay and check balance every  month - it didn't say closed.  When I called the automated line, it says I still have $700 in available credit.  Apparently, they sent a letter . . . I didn't get it!  She told me to reapply - right, I won't be getting that.  And, I paid a $49 annual fee - was 3 months short of having it a year!  Helppppp meee - I want to SCREAM at someone!

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Wait... they offered you the card 'guaranteed' (that's what they say) and then pulled it back because they found out you had a closed account prior to them giving you this card?  That I would start writing complaints about.

The other CC, was it closed by you or did the CCC snip it?  Wondering if you can have them restore it.

[TheCynicalOne]

No matter how many supervisors you speak with there is nothing they can do once you wait longer than three months to reinstate the account.  You HAVE to reapply.  Strict policy regarding this.

[Lawlover2]

Well that TOTALLY sucks - I didn't even know it was closed.  When I call now, it says your available credit is "$700", balance due is $0.00 - how can I have $700 available if my card is closed???

[TheCynicalOne]

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Lawlover2 wrote:

Well that TOTALLY sucks - I didn't even know it was closed.  When I call now, it says your available credit is "$700", balance due is $0.00 - how can I have $700 available if my card is closed???

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The automated system...isn't intelligent enough to convey the information that the account is closed.  Talk to a live person and they will let you know the account is closed.