AmEx Product Change - Can I still get the promo offer?

[KirkL]

My dad product changed his AmEx card from a Blue to Blue Cash Everyday. Is he eligible for the $50 in Rewards and the free year of Amazon Prime if he spends $1000 or is the promotion only for new customers?

Has anyone had any luck in getting the reps to give you the promo offer with the product change? 

[myjourney]

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@KirkL wrote:

My dad product changed his AmEx card from a Blue to Blue Cash Everyday. Is he eligible for the $50 in Rewards and the free year of Amazon Prime if he spends $1000 or is the promotion only for new customers?

Has anyone had any luck in getting the reps to give you the promo offer with the product change? 

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With a PC sorry to say he will not get the bonus 

[KirkL]

//With a PC sorry to say he will not get the bonus //

That sucks Apparently he wasn't told by the rep that he'd lose his points from Blue if he PCed (and he lost points worth ~$140) so I was kinda hoping he could at least get the promo. Oh well

[myjourney]

If during the call he asked would he lose his points and was told no the call can be reviiewed and possibly get those back.

If he didn't ask OUCH gone 

[KirkL]

I don't think he asked. Oh well.

[FinStar]

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@myjourney wrote:

If during the call he asked would he lose his points and was told no the call can be reviiewed and possibly get those back.

If he didn't ask OUCH gone 

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+1

[Walt_K]

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@KirkL wrote:

I don't think he asked. Oh well.

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If this was recent, I would call them up and see if they can reverse or issue him some kind of goodwill credit for those points.  Can't hurt to ask.

[H4LO]

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@KirkL wrote:

My dad product changed his AmEx card from a Blue to Blue Cash Everyday. Is he eligible for the $50 in Rewards and the free year of Amazon Prime if he spends $1000 or is the promotion only for new customers?

Has anyone had any luck in getting the reps to give you the promo offer with the product change? 

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How long did he have his Blue before he PC'd?