American Express Member Since Date

Blurbz · ‎02-24-2015

I submitted a request to have my member since date updated to the date on which I was an authorized user. I received a message from customer service saying that my request had been submitted and processed and that I'll get a new card within 9-12 days. Is that all it takes? When will I see the updated MSD on my Amex account page?

Anonymous · ‎02-24-2015

It took me about 24 hours for the MSD to be reflected on my account page.

Anonymous · ‎02-24-2015

Thats all it takes. Mine was changed about 5 days after the 9-12 msg. Give it some time

Blurbz · ‎02-24-2015

Awesome. I'm just shocked that they can do it so quickly and painlessly, but I guess I've had some bad customer service experiences in the last few weeks (not with any CCs/Lenders, just merchants) and I was ready for another drawn out exchange. Refreshing!

Anonymous · ‎02-24-2015

Thats awesome! i asked about that yesterday when i can get my GPR upgrated to platinum and CSR said at the year mark and i will keep my MSD 14.

oh yeah that will help boost my AAOA

@Blurbz wrote:
I submitted a request to have my member since date updated to the date on which I was an authorized user. I received a message from customer service saying that my request had been submitted and processed and that I'll get a new card within 9-12 days. Is that all it takes? When will I see the updated MSD on my Amex account page?

ojefferyo · ‎02-24-2015

I just found out the other day that my parents made me an AU on one of their Amex cards back in 95 so I chatted with the CSR and the first one wasn't willing to help me and wanted the last 5 digits of my parents card number (they no longer have the cards for some time) bla blah blah and said he couldn't do anything about it. Closed that chat and started with someon else, told him the same thing about being an AU back in 95 and he did something and said he submitted it sucessfully and it would take 5-7 business days, no mess just straight to the point. Now I will have an MSD of 95 instead of the 2000 I currently have.

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Blurbz · ‎02-24-2015

Yeah, from looking at anecdota evidence on here and other forums, it looks like sometimes the customer service rep asks for verification and sometimes they do not.

Anonymous · ‎02-24-2015

@Blurbz wrote:
Awesome. I'm just shocked that they can do it so quickly and painlessly, but I guess I've had some bad customer service experiences in the last few weeks (not with any CCs/Lenders, just merchants) and I was ready for another drawn out exchange. Refreshing!

It was even quicker and more painless for me. It showed up automatically.

Blurbz · ‎02-25-2015

Yay! Mine changed this morning and I got an email saying my new card has shipped.

onstar · ‎02-25-2015

@Blurbz wrote:
Yay! Mine changed this morning and I got an email saying my new card has shipped.

Cool.

Mine took 2 days to show up online. Then the next day I got the cards.

I love Amex.

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