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Established Contributor
linux007969
Posts: 587
Registered: ‎04-20-2012
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American Express is a bit strange so far......

I login to my account and set up a few settings and when i go back to the account home page it reads the following:

 

Congratulations! You have now successfully activated your Card. Visit Profiles and Preferences to continue customizing your account settings.
 
The thing is i havent recieved the card yet, so i guess i freak out a bit seeing that and i call American Express. I do not call Customer Service in fear i'll get someone in india that will not understand what i am asking or saying and flag my account, so i call the back door for account services listed in this thread. (1-800-230-1284) and while i first have to go through the automated system it says my card is ready to use, so i panic a little more and i press zero to get to a person and i wait on hold for 15 minutes and i finally get to a guy who doesn't have a happy tone of voice, he has me confirm the year i was born,my work phone number, he askes me if the number i'm calling from is my cell and i say yes and he asks if this number and my work phone is the only numbers for me and i say yes, then he has me confirm my email address and my home address and then says my card will arrive any day and he says my card is not activated yet and when it arrives there will be sticker on the card with a number on the card to call to activate the card and i say "thanks i'm just making sure the no one stole my card" and he says "nope no one stole it". He was nice enough at the end of the call to welcome me to the American Express Family.
 
So their system logs the number you use to call them at it seams which is nice, but he didn't seem happy, could he just have been mad that i didnt call customer service in the first place or did i just get a random rep that had a bad day?
 
I was only calling to make sure noone stole my card and that it was a system glitch. Has anyone else expirenced anything like this before with AMEX? Should i have just called customer service instead?
 
Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

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Valued Contributor
nicholasyud
Posts: 1,734
Registered: ‎08-13-2012
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Re: American Express is a bit strange so far......

yeah the guy give u a warning """ STOP ABUSE THE BACKDOOR LOVER ""

Just call regular CS.


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Established Contributor
linux007969
Posts: 587
Registered: ‎04-20-2012
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Re: American Express is a bit strange so far......


nicholasyud wrote:

yeah the guy give u a warning """ STOP ABUSE THE BACKDOOR LOVER ""

Just call regular CS.


LOL i hope to god sakes that is all it was. I guess i'm on the $h!t list with AMEX already, gotta be careful i guess. At any rate i'm sure it was a good idea to call someone at AMEX to double check things. Makes me feel safer at least.

Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

Capital One QuickSilver MC $4.5K | Amazon $1.8K (CLOSED) | Walmart $5K | Paypal SC w/Debit card $5K | BOA 123 Cash Rewards Sig $5K | BOA BBR $1K | Discover IT $8K | AMEX Sr Green Charge (NPSL) | PNC CashBuilder $1.5K | Paypal Extras MC $5k | PNC Auto Loan $20,038.75 | AMEX SimplyCash Biz CC $3k |
Valued Contributor
nicholasyud
Posts: 1,734
Registered: ‎08-13-2012
0

Re: American Express is a bit strange so far......

if any transaction going on your account or fraud.....then you should see them all online. They pretty quick about it.

Most of the time they ask for ID when swipe ........Just chill a lil bit brahhhhh


Starting Score: 560
Current Score: 748 Wishlist: CSP, Simply Cash, SPG, BOLD, INK, United MP,
Goal Score: 800


Walmart: 10k |Usaa: 8k|BCE: 9k| Amex: NSPL|Dis: 3.4k|Cap: 3.5k|CAP: 2k|CSP: 5k| Pen:4.5k

Established Contributor
linux007969
Posts: 587
Registered: ‎04-20-2012
0

Re: American Express is a bit strange so far......


nicholasyud wrote:

if any transaction going on your account or fraud.....then you should see them all online. They pretty quick about it.

Most of the time they ask for ID when swipe ........Just chill a lil bit brahhhhh


Thanks, I am always monitoring my accounts and just paniced when i saw what it said. I was surprised to be able to login without it asking for a card number first to finish online account setup. Discover was the same way they allowed me to sign in before my card arrived but everything with them was all right, so with AMEX i felt something was out of place when i saw that it said it was activated and even more panic when the automated system said my card is ready to use. Big system & security glitch if you ask me, but at least i didn't get any run around with the guy i talked to. He should have been more polite though, its not like i went and cold called the executive office.

Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

Capital One QuickSilver MC $4.5K | Amazon $1.8K (CLOSED) | Walmart $5K | Paypal SC w/Debit card $5K | BOA 123 Cash Rewards Sig $5K | BOA BBR $1K | Discover IT $8K | AMEX Sr Green Charge (NPSL) | PNC CashBuilder $1.5K | Paypal Extras MC $5k | PNC Auto Loan $20,038.75 | AMEX SimplyCash Biz CC $3k |
Valued Contributor
ryanbush
Posts: 1,295
Registered: ‎08-19-2012
0

Re: American Express is a bit strange so far......

how did you set your account up online without your account number?

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Regular Contributor
Bay_Area_Joe
Posts: 243
Registered: ‎10-05-2012
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Re: American Express is a bit strange so far......

I also want to know as I was approved on friday and have no card or online account as of yet.

 

Thanks

 

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Valued Member
littlelottie
Posts: 36
Registered: ‎12-18-2011
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Re: American Express is a bit strange so far......


Bay_Area_Joe wrote:

I also want to know as I was approved on friday and have no card or online account as of yet.

 

Thanks

 


 

When you are instantly approved, they usually let you set up your account and password right after approval.  Atleast that's how it was for me.  Not sure how it would work if not approved instantly. 


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Valued Contributor
ryanbush
Posts: 1,295
Registered: ‎08-19-2012
0

Re: American Express is a bit strange so far......

I have two cards now with a third one the way and i have had to wait until each one got here before it would let me set them up online

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Established Contributor
linux007969
Posts: 587
Registered: ‎04-20-2012
0

Re: American Express is a bit strange so far......


littlelottie wrote:

Bay_Area_Joe wrote:

I also want to know as I was approved on friday and have no card or online account as of yet.

 

Thanks

 


 

When you are instantly approved, they usually let you set up your account and password right after approval.  Atleast that's how it was for me.  Not sure how it would work if not approved instantly. 


That how it was with me but after i set it up it would not let me in to everything with out an account number then earlier last week i got an email from AMEX confirming my enrollment in online access. Then tonight i decided to see if it would let me log in and it did without an account number.

Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

Capital One QuickSilver MC $4.5K | Amazon $1.8K (CLOSED) | Walmart $5K | Paypal SC w/Debit card $5K | BOA 123 Cash Rewards Sig $5K | BOA BBR $1K | Discover IT $8K | AMEX Sr Green Charge (NPSL) | PNC CashBuilder $1.5K | Paypal Extras MC $5k | PNC Auto Loan $20,038.75 | AMEX SimplyCash Biz CC $3k |

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