@kkapdolee wrote:
If it turns out to be the case that she was wrong, I think that its a terrible practice for a rep to give out wrong information as fact. Should I file a complaint against this supervisor if found false?
It's not really AmEx's "practice" to give out incorrect information. While this doesn't excuse it, CSR's at any company (not just creditors) make mistakes and can provide inaccurate information. Your call on whether it's worth it to complain or not.
There's a 3X CLI thread here at myFICO that contains a lot of good information including the deal with 61 days/6 months. Definitely read that thread if you have not done so already.
While CSR's should provide correct information at all times in every case that's just not the reality and each consumer should use every available tool to self-educate.
@Revelate wrote:
It's the way the world is until the compensation structure is changed in the typical call center (I used to work in them). Other than spending your time without purpose, and I would suggest there's better uses for anyone's time than that.
That is the nature of the beast with with CSR's and even sales reps. A lot of consumers rely on them as if they are experts on the subject matter at hand. An expert, unfortunately, is qualified for better jobs. That said, there are plenty of good CSR's and sales reps out there. Specific negative experiences don't represent every CSR and sales rep out there.
In other words, a healthy dose of skepticism can be beneficial but don't just assume that they're all bad eggs.
