@Anonymous wrote:
Went to Amex site and tried to CLI on my Costco card. CLI option returns an error saying to call in. All of my other Amex cards gave immediate online CLI screen asking for security code.
Then I checked my transfer CL UI on Amex site and my Costco card is no longer in the drop downs.
Assume it is due to selling portfolio to Citi - maybe can't change exposure for the accounts they are selling.
Right, the portfolio has already been sold to Citi. It would make since for AMEX to not allow changes, as the accounts now belong to Citi and sold "as is" You can read the "Q&A's" on American Express website. Changes to the card of any kind where discontinued on March 15, 2016.
