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Registered: ‎02-07-2013
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Re: Amex Customer Service

[ Edited ]

Beep....Beep....Beep

Lol

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Registered: ‎04-09-2011
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Re: Amex Customer Service


unc0mm0n1 wrote:

youngandcreditwrthy wrote:
Not that it matters,
But Amex's outsourced reps are some of the best imo...
I almost always get tricked into thinking they are nearly native US speakers!
Globalization ain't all that bad yall... I mean, let's get real... You wanna fight for a call center job? Lol

:-) to each his own!!👍👍😌😄😄😄

If they are the best I don't want to hear the worst.


:smileyvery-happy:




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Senior Contributor
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Registered: ‎08-16-2012
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Re: Amex Customer Service

Haha I knew LS' would like that 😝
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| Wmt Discover $12.5k | BR Visa $12.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Arrival $12.7k | Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
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Posts: 1,502
Registered: ‎11-10-2012
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Re: Amex Customer Service


NJTurnpike wrote:

Am I the only one annoyed by the beeping on the phone when you talk to a CSR that indicates the line is being recorded?


Why do I feel like I'm doing something wrong by calling CS when I hear those beeps...lol?:smileyfrustrated:

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Valued Contributor
Posts: 1,367
Registered: ‎08-30-2011
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Re: Amex Customer Service


NJTurnpike wrote:

Am I the only one annoyed by the beeping on the phone when you talk to a CSR that indicates the line is being recorded?


Having a beep anywhere is annoying but in some locations, required by law.  I use secured messaging via the websites whenever I need info from AMEX or anyone else.  Problem solved. 

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Re: Amex Customer Service

This is why I love Chase.  "My name is John Doe, and you're calling the Sapphire center based in Poodunk Idaho, how may I help you?".  AMEX has been lacking with their first line reps though, especially on recon (which is non-existant).


AmEx PRG (NPSL) | AmEx Costco ($8.2K) | AmEx Delta Gold ($19.3K) | AmEx BCE ($5K) | Chase United Explorer ($10K) | Chase Sapphire Preferred ($7.5K) | Chase Freedom ($8.2K) | Discover it ($3K) | Capital One Quicksilver ($2.5K) | PayPal Extras ($2.5K) | Lowes ($3.3K) | Walmart ($4.3K) | Amazon ($2.5K) | Restoration Hardware ($8.8K) | Crate & Barrel ($8.3K)
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Senior Contributor
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Registered: ‎08-16-2012
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Re: Amex Customer Service

Discover is better than Chase and Amex with Customer Service :-)
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| Wmt Discover $12.5k | BR Visa $12.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Arrival $12.7k | Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k

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