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Community Leader
Senior Contributor
Posts: 28,795
Registered: ‎02-07-2013
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Re: Amex Customer Service

[ Edited ]

Beep....Beep....Beep

Lol

This point should be stressed more here an app spree should not be encouraged because its not for every profile
A thick file will support more apps at one time while a thin file may see negative reaction to this process

IMHO 4+ at one time is to many for a new file and it should be kept to 1-3 a year but we get caught up sometimes in seeing the little wheel spin and the words approved
Mega Contributor
Posts: 15,442
Registered: ‎04-09-2011
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Re: Amex Customer Service


unc0mm0n1 wrote:

youngandcreditwrthy wrote:
Not that it matters,
But Amex's outsourced reps are some of the best imo...
I almost always get tricked into thinking they are nearly native US speakers!
Globalization ain't all that bad yall... I mean, let's get real... You wanna fight for a call center job? Lol

:-) to each his own!!👍👍😌😄😄😄

If they are the best I don't want to hear the worst.


Smiley Very Happy




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
Current Score: EX FICO (PSECU) 671 (myFICO) N/A / EQ FICO 679 / TU08 FICO 678 / TU VS 706 3/6/2014
Senior Contributor
Posts: 6,279
Registered: ‎08-16-2012
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Re: Amex Customer Service

Haha I knew LS' would like that 😝
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| BOA Better Bal $17.5k |Wmt Discover $12.5k | BR Visa $17.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
Valued Contributor
Posts: 1,599
Registered: ‎11-10-2012
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Re: Amex Customer Service


NJTurnpike wrote:

Am I the only one annoyed by the beeping on the phone when you talk to a CSR that indicates the line is being recorded?


Why do I feel like I'm doing something wrong by calling CS when I hear those beeps...lol?Smiley Frustrated

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Valued Contributor
Posts: 1,554
Registered: ‎08-30-2011
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Re: Amex Customer Service


NJTurnpike wrote:

Am I the only one annoyed by the beeping on the phone when you talk to a CSR that indicates the line is being recorded?


Having a beep anywhere is annoying but in some locations, required by law.  I use secured messaging via the websites whenever I need info from AMEX or anyone else.  Problem solved. 

EX = 828 EQ = 828 TU = 827 as of 02/2016
Retired and Retiring Cards!
Frequent Contributor
Posts: 367
Registered: ‎06-02-2008
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Re: Amex Customer Service

This is why I love Chase.  "My name is John Doe, and you're calling the Sapphire center based in Poodunk Idaho, how may I help you?".  AMEX has been lacking with their first line reps though, especially on recon (which is non-existant).


AmEx PRG (NPSL) | AmEx Costco ($8.2K) | AmEx Delta Gold ($19.3K) | AmEx BCE ($5K) | Chase United Explorer ($10K) | Chase Sapphire Preferred ($7.5K) | Chase Freedom ($8.2K) | Discover it ($3K) | Capital One Quicksilver ($2.5K) | PayPal Extras ($2.5K) | Lowes ($3.3K) | Walmart ($4.3K) | Amazon ($2.5K) | Restoration Hardware ($8.8K) | Crate & Barrel ($8.3K)
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Senior Contributor
Posts: 6,279
Registered: ‎08-16-2012
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Re: Amex Customer Service

Discover is better than Chase and Amex with Customer Service :-)
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| BOA Better Bal $17.5k |Wmt Discover $12.5k | BR Visa $17.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k

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