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Amex Customer Service

Established Contributor

Amex Customer Service

Am I the only one annoyed by the beeping on the phone when you talk to a CSR that indicates the line is being recorded?


DCU ( pulled 3/29/13) EQ04 683 | Amex (pulled 3/28/13) EX 760 | US Bank (pulled 3/28/13) EX 753
CreditKarma (4/19/13) TU-TR 701 | TU Vantage 788 | USAA FAKO (3/31/13) EX 728, EQ 699, TU 737 |
Inquiries (4/18/13) EX 13 | EQ 13 | TU 14
16 REPLIES
Super Contributor

Re: Amex Customer Service

Nope not just you
JPMorgan Palladium (100k), AmEx Platinum (NPSL), AmEx SPG (46k), AmEx BCP (42k), Chase Sapphire Preferred (47k), Citi Prestige (31k), Citi Thank You Preferred (27k), Citi Executive AAdvantage (25k), JPMorgan Ritz-Carlton (21k), Merrill+ (15k), US Bank Cash+ (22.5k), Wells Fargo (12k), Bloomingdale’s (12.4k), Chase Freedom (5k), Discover IT (5k).
Regular Contributor

Re: Amex Customer Service

I've only heard it when calling a backdoor number or new accounts. But yeah it is really annoying. 

Age: 25 | FICO: TU 802, EQ 782, EX 801 | FAKO: TU 778, EX 769 | Garden: 6/2015 | Total History: 7yr 6mo | AAoA: 4yr 2mo | Util: 4%
........24000...............10000.....................6000................7000................500..................5000................18000...............10000
Valued Contributor

Re: Amex Customer Service

Try the EO line you can hear more than beep lol.
2013 Approvals: Discover IT - 3/1, Amex BCE - 3/4, CSP - 5/4, Barclay Ring - 6/12, BoA Privileges Cash - 6/27, Citi TY Preferred - 8/6, OCCU Duck - 11/4, USBank (Cash+) - 11/22, Wells Fargo - 12/21, Nordstrom - 12/29

12/19/2013, $100k+ Available Credit. Total Util: 0-1%
Regular Contributor

Re: Amex Customer Service

Yes, quite annoying...Its really audible. Their customer service is lacking lately, to add. Very scripted, to the point where their CSRs had the exact same wording about an issue I had when I called at different times Smiley Sad
Discover IT: $20,5k | Chase Freedom: $5k | CSP: $7k | Amex BCE: $25k | BofA Cash Rewards: $12,4k | Citi DC: $8,4k | Cap1 QS: $6k | Commence: $11k | US Bank Cash+: $8k | Macy's Amex $5k | Kohl's: $3k
Senior Contributor

Re: Amex Customer Service


enharu wrote:
Nope not just you

+1

Frequent Contributor

Re: Amex Customer Service

i haven't heard the beeping but i have had some trouble understanding the non us based reps. fort i rarely call them in fact this last week was the first time i have called them since i gotten my zync in 2011 and it was only to find out what my bce limit was (anyone else find it annoying they dont tell you on the spot what you limit is just approved?) and then after i got the card i mistakenly setup a seperate log in for my new card during the app so i had to have them add it existing log in

Amx BCE-15k,Amx Zync-NSPL
Barclay's Mastercard-10.5k
Credit Union Visa-1k
Discover-19k, Khols-2k
Senior Contributor

Re: Amex Customer Service

Not that it matters,
But Amex's outsourced reps are some of the best imo...
I almost always get tricked into thinking they are nearly native US speakers!
Globalization ain't all that bad yall... I mean, let's get real... You wanna fight for a call center job? Lol

:-) to each his own!!👍👍😌😄😄😄
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| BOA Better Bal $17.5k |Wmt Discover $12.5k | BR Visa $17.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
Established Contributor

Re: Amex Customer Service


youngandcreditwrthy wrote:
Not that it matters,
But Amex's outsourced reps are some of the best imo...
I almost always get tricked into thinking they are nearly native US speakers!
Globalization ain't all that bad yall... I mean, let's get real... You wanna fight for a call center job? Lol

:-) to each his own!!👍👍😌😄😄😄

If they are the best I don't want to hear the worst.

Last App March 23, 2015. Gardening until November 25, 2015
Current Score: 766 EX 734 EQ 780 TU 6/30/2015Starting Score/Goal Score: 580s/780s across the board
Senior Contributor

Re: Amex Customer Service

Call Citi or Barclay's. they have some of the worst haha.
One time, I was speaking with a Barclay's manager, and her accent was so awful, I couldn't even determine what ethnicity she was LOL
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| BOA Better Bal $17.5k |Wmt Discover $12.5k | BR Visa $17.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k