Credit Cards Center Credit cards from our partners
Reply
Established Contributor
Posts: 662
Registered: ‎02-20-2013
0

Amex Customer Service

Am I the only one annoyed by the beeping on the phone when you talk to a CSR that indicates the line is being recorded?


DCU ( pulled 3/29/13) EQ04 683 | Amex (pulled 3/28/13) EX 760 | US Bank (pulled 3/28/13) EX 753
CreditKarma (4/19/13) TU-TR 701 | TU Vantage 788 | USAA FAKO (3/31/13) EX 728, EQ 699, TU 737 |
Inquiries (4/18/13) EX 13 | EQ 13 | TU 14
Super Contributor
Posts: 7,132
Registered: ‎02-27-2013
0

Re: Amex Customer Service

Nope not just you
JPMorgan Palladium (100k), AmEx Platinum (NPSL), AmEx SPG (46k), AmEx BCP (42k), Chase Sapphire Preferred (47k), Citi Prestige (31k), Citi Thank You Preferred (27k), Citi Executive AAdvantage (25k), JPMorgan Ritz-Carlton (21k), Merrill+ (15k), US Bank Cash+ (22.5k), Wells Fargo (12k), Bloomingdale’s (12.4k), Chase Freedom (5k), Discover IT (5k).
Regular Contributor
Posts: 150
Registered: ‎09-09-2012
0

Re: Amex Customer Service

I've only heard it when calling a backdoor number or new accounts. But yeah it is really annoying. 

Age: 23 | FICO: TU 783, EQ 754, EX 771 | FAKO: TU 768, EX 769 | Garden: 4/14 | Total History: 6yr 2mo | AAoA: 3yr 0mo | Util: 1%
........24000...............4000...............6000................7000................500..................5000................7500...............10000
Valued Contributor
Posts: 1,339
Registered: ‎09-11-2012
0

Re: Amex Customer Service

Try the EO line you can hear more than beep lol.
2013 Approvals: Discover IT - 3/1, Amex BCE - 3/4, CSP - 5/4, Barclay Ring - 6/12, BoA Privileges Cash - 6/27, Citi TY Preferred - 8/6, OCCU Duck - 11/4, USBank (Cash+) - 11/22, Wells Fargo - 12/21, Nordstrom - 12/29

12/19/2013, $100k+ Available Credit. Total Util: 0-1%
Regular Contributor
Posts: 199
Registered: ‎01-26-2013
0

Re: Amex Customer Service

Yes, quite annoying...Its really audible. Their customer service is lacking lately, to add. Very scripted, to the point where their CSRs had the exact same wording about an issue I had when I called at different times Smiley Sad
Discover IT: $18k | Chase Freedom: $5k | CSP: $7k | AMEX BCE: $25k | BankAmericard Cash Rewards: $5,4k | Citi Double Cash: $4,7k | Cap1 QS: $6k | Sallie Mae: $5k | US Bank Cash+: $5k | Chevron: $3,5k | Macy's Store: $4,2k; Macy's AMEX: $6k | Kohl's: $2k
Senior Contributor
Posts: 9,255
Registered: ‎10-21-2012
0

Re: Amex Customer Service


enharu wrote:
Nope not just you

+1

Frequent Contributor
Posts: 388
Registered: ‎03-16-2011
0

Re: Amex Customer Service

i haven't heard the beeping but i have had some trouble understanding the non us based reps. fort i rarely call them in fact this last week was the first time i have called them since i gotten my zync in 2011 and it was only to find out what my bce limit was (anyone else find it annoying they dont tell you on the spot what you limit is just approved?) and then after i got the card i mistakenly setup a seperate log in for my new card during the app so i had to have them add it existing log in

Amx BCE-15000,Amx Zync-NSPL
Barclay's Mastercard-8100
Credit Union Visa-1200
Discover-7900, Khols-1000
Senior Contributor
Posts: 6,279
Registered: ‎08-16-2012
0

Re: Amex Customer Service

Not that it matters,
But Amex's outsourced reps are some of the best imo...
I almost always get tricked into thinking they are nearly native US speakers!
Globalization ain't all that bad yall... I mean, let's get real... You wanna fight for a call center job? Lol

:-) to each his own!!👍👍😌😄😄😄
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| BOA Better Bal $17.5k |Wmt Discover $12.5k | BR Visa $17.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
Frequent Contributor
Posts: 471
Registered: ‎03-05-2013
0

Re: Amex Customer Service


youngandcreditwrthy wrote:
Not that it matters,
But Amex's outsourced reps are some of the best imo...
I almost always get tricked into thinking they are nearly native US speakers!
Globalization ain't all that bad yall... I mean, let's get real... You wanna fight for a call center job? Lol

:-) to each his own!!👍👍😌😄😄😄

If they are the best I don't want to hear the worst.

Last App March 23, 2015. Gardening until November 25, 2015
Current Score: 766 EX 734 EQ 780 TU 6/30/2015Starting Score/Goal Score: 580s/780s across the board
Senior Contributor
Posts: 6,279
Registered: ‎08-16-2012
0

Re: Amex Customer Service

Call Citi or Barclay's. they have some of the worst haha.
One time, I was speaking with a Barclay's manager, and her accent was so awful, I couldn't even determine what ethnicity she was LOL
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| BOA Better Bal $17.5k |Wmt Discover $12.5k | BR Visa $17.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
† Credit cards for FICO Score ranges: The score ranges are guidelines based on actual applicant approvals and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.