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Not the card in question, but since people seem to have trouble getting EMV at all from amex: I called in and requested the global EMV chip on my Blue Sky, they said sure no problem, transferred me to another department and completed the process. They overnighted it for free. Despite it being a card I got recently, it was backdated 7 years, which I imagine made them more willing to help out.
I know I'm bumpin an old thread but I thought I'd just update and say I gave amex a call today and asked again since the last time over a month ago and they're sending a replacement card with the chip+sig today. If anyone runs into a similar problem that I did, just give it a couple weeks (or days) and try again.