Amex EO service is fantastic!

[CarbonCard]

So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

{Sorry but personal information is not allowed-MarineVietVet, myFICO moderator}

EDIT: I'm aware that my last name is on the card. Hopefully I didn't break any forum rules;otherwise mods can delete the link.

[tonyjones]

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@CarbonCard wrote:
So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

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PM me the phone number please, everytime i've called i've gotten outsource to India and they have no clue about anything.

[CarbonCard]

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@tonyjones wrote:

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@CarbonCard wrote:
So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

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PM me the phone number please, everytime i've called i've gotten outsource to India and they have no clue about anything.

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The number I called is from the backdoor number thread: AmEx Executive Office: 800-297-6197

[CarbonCard]

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@tonyjones wrote:

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@CarbonCard wrote:
So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

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PM me the phone number please, everytime i've called i've gotten outsource to India and they have no clue about anything.

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The number i called is from the backdoor number thread AmEx Executive Office: 800-297-6197

[bigbang91]

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@CarbonCard wrote:

So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

EDIT: I'm aware that my last name is on the card. Hopefully I didn't break any forum rules;otherwise mods can delete the link.

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Me too please, i need the eo number for my recon, thanks

[CarbonCard]

From the Backdoor numbers thread:

AmEx Executive Office: 800-297-6197

[wacdenney]

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@CarbonCard wrote:

So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

EDIT: I'm aware that my last name is on the card. Hopefully I didn't break any forum rules;otherwise mods can delete the link.

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OK so do we really have to ask...  What were you asking for?  and did you get it?

Warm fuzzy friendlies are great, but did she help you with whatever you were seeking??

[Pat94108]

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@wacdenney wrote:

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@CarbonCard wrote:

So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

EDIT: I'm aware that my last name is on the card. Hopefully I didn't break any forum rules;otherwise mods can delete the link.

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OK so do we really have to ask...  What were you asking for?  and did you get it?

Warm fuzzy friendlies are great, but did she help you with whatever you were seeking??

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+100000  What was the issue? Did  you apply for a card? If yes, which one? etc. Give us the deets for Christ's sake!

[ways2go]

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@tonyjones wrote:

PM me the phone number please, everytime i've called i've gotten outsource to India and they have no clue about anything.

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I've called them three times since I've gotten my cards.  All three times,  I've gotten people in the U.S..

[Anonymous]

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@CarbonCard wrote:

So I called Amex EO like a week ago, and I have to say my experience with her was excellent. The talk was casual, and she made feel comfortable as if I'm talking to a friend! To make it even better, she sent me a personal thank you letter! This is first time it happened to me (I have CCs since 2008). Hands down the best customer service I had in awhile.

Here's a photo link to my instagram lol

EDIT: I'm aware that my last name is on the card. Hopefully I didn't break any forum rules;otherwise mods can delete the link.

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I used to work for Amex and I had to go into 3 months of training before I even started the job! They really are customer oriented and most of our lessons were catered around how to make the customer happy.