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So I am a current AMEX customer and wanted to apply for another card with them (Delta Platinum.) Experian is listing my new CS (as of about a week ago) to be about 40 points higher than the one from 2/10/18 still listed on the "View My FICO" on the Amex site. I called customer service (twice) beause I wanted to see when I could expect my score to update on the website. Both said it would be every 30 days. I said great - 30 days would have been yesterday. She said that they typically get the new info from Experian every 30 days but sometimes takes up to 5-7 business days to update their website (MONDAY.) Any of you experts out there know if this is in fact the case? Moreover, does AMEX already have the new score potentially? I'd obviously like to go into the app with them having the highest most up-to-date information available. I'm concerned that since I'm an existing customer they have not conducted one of their random "soft pulls" I've read about to update my internal score. Reason I'm so anxious is because time is a factor to (if approved) to use the card and acrue the SUB and then use it for a trip I have coming up. This may be the incoherent ramblings of an overworked teacher despartaely chasing SUBs to take his family on a vacation but any and all help would be much appreciated! Thanks!
In my experiences AMEX usually updates the EX score on their website 2-3 days after the statement closes.
The credit score used by Amex's underwriters to evaluate applications usually lags the scores displayed in your account by about 4 weeks. So personally I would wait a month after the updated scores are shown in your account to ensure underwriting is using the best scores.
Unfortunately the only way I'm aware to be sure when underwriting updates your scores is to apply and received a rejection letter. That rejection letter usually states the date the last pull was made and it differs from the dates your account is updated. If you've recieved a rejection letter in the past you can go to their status check site at https://www262.americanexpress.com/eaol/welcome.do and enter your information. Then compare the date quoted in the letter for the pull used against the date of your application and you will get a sense of the lag time.
Since I’ve had my BCE (late last year) it’s updated monthly for me 1 day before the last. This month it’s 3 days late and hasn’t updated yet.
@Anonymouswrote:So I am a current AMEX customer and wanted to apply for another card with them (Delta Platinum.) Experian is listing my new CS (as of about a week ago) to be about 40 points higher than the one from 2/10/18 still listed on the "View My FICO" on the Amex site. I called customer service (twice) beause I wanted to see when I could expect my score to update on the website. Both said it would be every 30 days. I said great - 30 days would have been yesterday. She said that they typically get the new info from Experian every 30 days but sometimes takes up to 5-7 business days to update their website (MONDAY.) Any of you experts out there know if this is in fact the case? Moreover, does AMEX already have the new score potentially? I'd obviously like to go into the app with them having the highest most up-to-date information available. I'm concerned that since I'm an existing customer they have not conducted one of their random "soft pulls" I've read about to update my internal score. Reason I'm so anxious is because time is a factor to (if approved) to use the card and acrue the SUB and then use it for a trip I have coming up. This may be the incoherent ramblings of an overworked teacher despartaely chasing SUBs to take his family on a vacation but any and all help would be much appreciated! Thanks!
My last update was the exact same as yours. What I ended up doing was going back the last 6 months to look to see when my stament closed and compared it to when my new score generated. Like the others stated, it was between 1-3 days for me each time. I expect mine to update tomorrow.
Still waiting. .... Really hoping for the update tomorrow! I've got an itchy app finger!
I think people are misunderstanding the process. The EX FICO 8 score used to by the underwriters to evaluate applications is not the same as the score displayed in your online account. It usually lags behind the score in your account by about a month.
I learned this the hard way. Last year my EX score rose about 30 points after opening an Alliant Share Secured loan; and that new score was displayed in my online account. I applied for the PRG and was rejected; the rejection letter showed that the pull and score they used was approx. a month older than the new score shown in my online account and on Experian's website.